"Rude"

Rebecca answered the phone. I asked for a quote. She insisted that a technician had to come out to do an inspection. I understand that they want to make money, but when I told her that I needed a quote and could give her the model of the fridge and the part number, she still insisted that a tech would have to come out to look at it to make sure that was the part number. Sorry, but I am not paying $79.95 to have someone check that I can read. I wanted a quote to see if I will use them. When I asked her to check the part number and give a quote, she flat out refused. So, I asked for a supervisor. She then promptly hung up the phone. I tried to call back, but it went to voicemail. The most unprofessional experience with a repair service ever. The only reason I even called, is because I don't have an evac machine for the Freon. I could do this myself.


Update to manager reply: We asked for a supervisor, and the phone went dead. Highly suspect. Providing me with a olace to find the part does not give me an estimate as to your charge. I asked for a quote for replacement of the compressor. I have the part number. Not difficult. Your company just wants to make a quick $80 because most people dont want to spend the money on the repair. I know how much it could cost. As far as how I and my wife talked to your CSR, asking for a quote, and trying to give a part number only to be interrupted and told a service tech would have to determine the part number is insulting, so asking for a supervisor is normal. Then to hang up, or as you say disconnected, is just bad business. Yes, when the line picks up and says to leave a message, that is voicemail, not an automated answering service. And truly, telling me that my wife is rude, you have a lot to learn about talking to customers. You are right, best we do not do business, and I am sure to let everyone I know about my experience.

"They stand behind their word!"

I called Monday morning before they opened and was in a panic because my washer wouldn't even power on and I had loads and loads to do before the holiday. I didn't even leave a message but just after 8:00 I received a call to ask how they could help. Next morning at 8:00 a.m., Michael Jennette was at my home and diagnosed the problem, balanced my washer and explained everything perfectly. He was on time, polite, friendly and knowlegeable. I might add that the first time I used them was in 2011, so they have definitely got history in the Valley on their side.

"Water leaked/flooded under refrigerator"

I made a call for an urgent refrigerator repair and fortunately, the technician was in the general area and at our home within 15 minutes! He was able to immediately diagnose where our water leak was. Since he needed to order the necessary parts, he placed shut off valve, so the refrigerator could continue running with no further leak He ordered the two water valve parts and was back out the next morning to perform the required repair, put everything back together and was done within 30 minutes.
I was very comfortable with his assessment and cost involved. This technician specialized in refrigerator repair with over 30 years experience in this field.
I highly recommend Accredited Appliance of Arizona for their responsiveness and expeditious repair.

"Thanks to service tech"

Thanks to service tech, Oscar for his expeditious and outstanding repair on my refrigerator, 09-02-2024. He quickly identified the problem and took efficient action to correct the problem. Kudos to Oscar.

"They were extremely prompt"

They were extremely prompt when coming out to fix our oven, just before we had a planned party in which we needed the oven for. Both service people were friendly and did the repair in a very short time. I was quoted up-front pricing which did not change. I would highly recommend them to anyone seeking skilled appliance repair.

"Accredited Appliance - A Valley Gem"

Accredited Appliance was on-time (early even) and called me to communicate they were en-route. Drew was professional and communicative. Answered all my questions AND left my freezer more tidy and organized than how he found it. Which made my day! So thoughtful. 5 stars! -
Chandra

"Patrick Meier was our service…"

Patrick Meier was our service technician. He did an excellent job of repairing our refrigerator. He was friendly and knowledgeable. We would recommend him to all. Thank you

"Monday washing machine"

Monday, May 20, 2024. I called this morning and was able to get same-day service. MJ, the technician, called me within 30 minutes of his arrival he was friendly and professional, and he diagnosed my washing machines issue and fixed it. Thank you, MJ and thank you Accredited Appliance.

"Great service"

Great service. Mario is a Very skilled and kind technician. I called the company for an LG washing machine repair because of all the 5 star ratings. They sent Mario out within an hour. I felt truly blessed. I identified the problem, gave me options and prices. He had parts on his truck and had it repaired in 2 hours. I would recommend these folks to anyone. Thank you Mario!!!

"Drew’s expertise saved us from a major…"

Drew’s expertise saved us from a major appliance replacement expense, plus remodeling! He was prompt, courteous and best of all - an expert!!!!! Highly recommended him and Accredited Appliance!