"Ordered Zen TV stand and shelf"

Ordered Zen TV stand and shelf, but only shelf arrived despite dispatch info suggesting both items were on the way. Of course nobody responding to support (website chat), and no phone contact available. No doubt will have to wait a few days to hear by email. So very disappointed by support so far and wishing I had not ordered from this company.

"DO NOT BUY FROM THEM - Dodgy Company, products looks great but you can't get hold of them and if you return a product, even unboxed THEY WILL NOT REFUND YOUR MONEY!!"

10/01/25
Sent them all the information, have emailed them twice and still got no response. As they're based in Rugby, I'm tempted to drive up there, as there's no phone number and they don't reply to communication that they don't want to.

Before you spend your money with them - Think!

Have you seen one response to my review, from them, to try and sort the issue out...?

05/12/24 UPDATE:
Fitueyes received the parcel according to the courier, but made no attempt to make the refund or contact me in any way. I found that they had not still made the refund, so I emailed them with the tacking information and they said the tracking info does not confirm the delivery (which it does). I said check with your receipts team as all the details were with the shipment. Still waiting for a response. Don't buy from this company unless you're not bothered about losing the money.

FIRST REVIEW:
I ordered two stands in early November, and though I never unboxed them, as I decided they were not going to work for what I wanted, getting hold of the company to sort out a return was not easy and very clunky.
You have to go in and enter the details in a chat, which you cant get back to easily, if at all.

They take 48hrs or longer to get back to you each time and that is if they bother to come back to you at all.

I eventually was told to return them at my own cost using my own courier, which I did on 4th December and have still not received a refund for over £350.

As their kit costs a lot of money, I wouldn't recommend dealing with them, as if you have a problem or change your mind, you won't get that money back any time soon!!

"Really great quality"

Really great quality, east to put together and looks super nice!

"Tv stand… Good quality and service many thanks"

Good quality and service many thanks

"Contemporary TV Stand"

Bought an ERA TV stand to replace a "traditional" dark glass and chrome shelf unit. The first thing that struck me was how heavy the box that it came in was - it felt like there was something substantial inside !
Pretty straightforward to put together and it does indeed have an air of quality.
Replacing the existing unit with the ERA has made the corner of the room where the TV sits much less cluttered, with a contemporary feel.
Delighted with our new purchase !

"Brilliant product"

What a brilliant product. Great service.
Would i buy from them again? Heck yeah. Way better than you find on the high street.
Highly recommended.

"Don't like reviews"

Don't like reviews

"Outstanding quality"

Outstanding quality! Instructions to build stand were so simple & easy to follow. Highly recommend this company.

"Great product"

Great product, fast delivery.

I love the look of the TV stand. Its classy, and the built-in wheels make it very practical. It is very stable, there's not shaking or anything. Assembling was also a breeze.

"Item is fantastic."

Item is fantastic.