"No customer value gave by Onboarding team"

No proper customer onboarding support because of representatives not working properly,they are blocked my WhatsApp chat while asking onboarding request suggest different way,very bad staff onboarding team

"It’s not just about numbers and sums"

It’s not just about numbers and sums, this is a firm that cares about you, the client. Great staff, knowledgeable and courteous that makes you feel valued.

"Great Services !!!"

They got a good team to support clients whenever i need. I had a problem with my account and they help me quickly. Thank you for your support for the last 2 years.

"Amazing service"

Amazing service! They responded to my query so fast and I was able to open my Personal Account in 5 days.

"Did my research before opening an…"

Did my research before opening an account with them, yes, nothing weird until you have your account activated and required to complete a payment order. Why? They are just a Payment Institution, not a bank so you have to complete the payment order to keep your money in your wallet. Other than that, Customer Service team responded pretty fast.

"Scammed and ripped off. Changing terms after the deposit made and refusal to give it back."

Firstly the bank offered a monthly fee free banking option with the deposit of 30,000 EUR. Once I had made the deposit they they charged me the 99 EUR monthly fees, when I pointed out that this was against thier published terms they edited the published terms, and locked 1200 EUR of mine for a years worth of fees and said they would bill me 1200 EUR if I left within the year ! A total bait and switch on the published terms I signed up under and simple 'theft' of 1200 of my EUR.

The service stopped working (BIC issues) in Jan 2022.. I alerted them to this, they initially said it was my sending bank and no issues with thier system, days later they discover what I had been telling them.. That it was thier errors. They did not even know thier system was dropped from the BIC network listings !! The account has not worked since start of Jan for deposits to my company name and ACC#/BIC#.

Despite not being able to provide a service, they insist on billing 99 EUR per month, draining the account that I am unable to refill. Charging a service fee when they are unable to provide the service.

Customer support routinely ignores emails, simply fails to respond, withholds outbound payments for 'processing reasons' without any clarity or timely information.

Over the years I have dealt with 10s of banks, many offshore and island nations. This is by far the worst, most shady, and difficult to deal with 'bank' I have ever had the miss fortune of working with.

AVOID.. They will invent fees, change the terms after signup, lock your funds, and take your money without providing the service, all while acting as though this was normal banking practice.

"Just completed setting up the EUR…"

Just completed setting up the EUR account. I would give 3-4 stars for setting up the account, but the handling of the account, from customers transferring into the account, handling the balance and transferring money out for suppliers. I never had so difficult and confusing processes in a web based bank. The support team is very helpfull and customer friendly, which helps alot, but the overall experience is not good so far. I am not too happy about my descision choosing DNBC and I might break away from them even before really getting started.
I need to spend my time running my business, not on bank transactions.

"No money out for 5 days software excuse…"

No money out for 5 days software excuse and payment date issue not able to edit, call center staff wont give there names..can’t believe this is legal basicly locked out of account with no means of making transfers out.. totally unacceptable

"Dear All"

Dear All, yes bank recently faced BIC issues, well at least they informed about it and I hope they will solve it soon, the same with another currencies then EUR like USD. I hope they will find soon the way to solve the issues and I hoope that given instruction to use SEPA in EU will work with intermidiary bank. I had no idea you are start up (DNBC team) but at least issues are more understandable now. Look please on the facts: they are folowing country regulations, me as expact, I cant have the account for the offshore company - Excelent. Incoming BIC were working untill Dec 2021- I am not happy with that but well lets see SEPA with intermediary bank- hope it will be acceptable - if I tried from my personal account the data was not able to make the payment - :( . Responsive time - I can understand that customer are sometimes really havey - as I am - but the service is responsing for the complains, and they are doing great. I would say cost are rather high but not higher than in competitve banks - incoming SEPA 5 EUR, 50EUR for the transfer 0,35-0,3 % fee of the transfer amount via SEPA,to 69,3 EUR/month for account holding - well anyway I think it is acceptable.Banking system is simple and works well as from User experience perspective - I can tell you the acceptance politcy is really unbelivable wired for me but it does not require much efort to make all duties to accept the incoming transfer - so it is fine. I would say in general 6-7/10 points. Good

"Thanks to Sally Ho!"

Sally Ho was very hepful to us. She is very hardworking and she always founds us to the solution. We are very happy to work with her. Thanks her a lot!