"I bought some pyjamas as a xmas present…"

I bought some pyjamas as a xmas present for my granddaughter. Unfortunately they were too long in the leg although the material was lovely as was the print. I returned them and received a refund a couple of days after they were returned. I would definitely shop with them again as the service was excellent.

"Never arrived"

I can not comment on the quality of the products as my issue was that I never received the delivery. 5 weeks after placing the order (a Christmas gift for my sister), the Royal Mail tracking site still says they are expecting the product. Their Nibs confirmed they were despatched but they seen to have disappeared.
Upon contacting customer service approx 3 weeks after placing the order, I requested a refund which was issued but unfortunately not in time to get a replacement present for Christmas. Very disappointing. I should also mention the only delivery option was €10 which I consider quite expensive.

"Men's pyjamas do not have a fly in them…"

Men's pyjamas do not have a fly in them which is probably a way for them to save a small amount of money in manufacture........ but I did not find out until after wearing them so could not return or exchange. Very arrogant response when I contacted them by email to ask whether this is a design fault....very unhelpful.

"Great customer service."

Ordered two pairs of PJ's, one Satin and one cotton. Love the prints and styles but had a problem with the quality of the cotton pair. Sent and email and photos got an immediate response with an apology and the promise of a replacement. Sent straight away by courier and told to keep the faulty pair if I can do anything with them. My pet hate is bad customer service but they went above and beyond. These items are made in India, not expensive and you are almost bound to get the odd reject and some will get missed in quality control. The key is in keeping your customer happy if something does go wrong by acting promptly and sorting it and I am one happy customer.

"The cheapest quality"

The cheapest satin, threads coming off everywhere, wonky pocket. Just awful pyjamas. Thankfully ordered early for Christmas so had time to send them back and got issued a full refund, but just dire quality.

"Fabulous PJs"

Delighted to receive some gorgeous’their nibs’ PJ’s from my friend today.
What a lovely suprise !!!
Great fit, really comfortable and fabulous bold print which I love.

"Gorgeous PJs"

Gorgeous pjs ! Bought some cotton ones for friends as gifts and of course some for myself. Will be buying more for Christmas gifts. Great designs and the quality is great for the very reasonable price. Love !

"Bad experience - I won't be back"

Not a pleasant experience. I ordered two pairs and kept my favoured print. I wasn't particularly impressed with the finish or quality for the price (uneven stitching, cotton strands hanging off, very see-through) …but really loved the print, so kept them.

After one wash the cotton bottoms shrunk and were swinging round my ankles. I returned (using the label provided), but I struggled to get a refund.

I opened a PayPal dispute 11 days after returning the PJs and no contact from Their Nibs. They then asked me to close the PayPal dispute, so they could refund me - I've not experienced that before. I didn't do as they asked, because I didn't want to lose my payment protection, who's to say I would receive a refund if I closed the case? Why not just refund through PayPal? …So Their Nibs didn't refund until PayPal stepped in and refunded me (21 days later).

Disappointing, a very poor service.

"Love!"

I have several pairs of pyjamas from Their Nibs and they are all gorgeous and very comfortable. I was so impressed I bought a pair for someone else and they love them too.

"Excellent and quick response from Their…"

Excellent and quick response from Their Nibs team. They sorted out a couple of issues very quickly and efficiently. Would definitely buy from them again.