"Excellent service"

Simon, Julie and the team at Holroyd Millers have helped me through the process of selling my late fathers house. They were outstanding from start to finish, being very professional, knowledgable and a joy to work with.
I would have no hesitation in recommending them to anyone.

"Not surprised to read negative reviews"

The 1 star review ratings are not surprising for this company. My husband and I attempted to purchase a new build in 2017. The company has no integrity whatsoever. We had 2 vehicles and parking on this particular estate was limited. Instead of being honest with us from the start, Simon Miller and team, assured us that there was 'ample' parking on the drive for 2 cars at the property. We disagreed, as it was obvious the cars we had could not fit side by side at all. To prove a point, Holroyd Miller put a tiny micra and fiat 500 on the drive next to each other, and sent us the image. It was that tight a fit, the car doors wouldn't be able to open,noone could get between them, and the plants at either side (neighbours) would
be crushed if attempted. The 2 cars were the smallest they could find, yet still evidenced the impossibility of having 2 vehicles on said drive. Needless to say we didn't purchase said property, and even to this day, when we drive by the estate, we see that every property has only 1 vehicle on the drive, even those with small cars, as there is no 'ample' parking.
We would never use this company again. It's not surprising to see that they have had to move shop away from front street or indeed to read other reviews that express that the management are bullies with no integrity. Horrendous company.

"Do not use Holroyd Miller as rental agency"

We rented a flat from Holroyd Miller which was very dirty. The dishwasher, oven, fridge freezer etc were dirty. There was a large stain on a bed room carpet hidden to view under a bed during our viewings.
When we complained to Holroyd Miller, they refused to acknowledge their responsibility stating that the contract is between the landlord and us. Yet their web site boasts that 'they ensure landlords meet their obligations"
Holroyd Miller has sent a reply to this review saying we should have lodged a complaint. Is the responder not aware that a complaint was lodged on 12 December 2023 for which, to borrow their phrase” a pointless” reply was received on 14 February 2024? The letter was dated 21 December 2023, but we know from an email from Holroyd Miller that a reply was not sent even by 07 February 2024.
Holroyd Miller is also saying we visited the flat twice. The second visit was to check which of our belongings will need to go into storage as we were renting whilst doing renovations. This is our first foray into renting and we thought we could rely on Holroyd Miller to ensure their landlord will fulfill their obligations as their website clearly states.
We had 10 contractors visiting to put things right in the first 2-3 weeks. These include electricians, plumbers, locksmiths, joiners, cleaners which show the variety of work required.
Instead of addressing the facts, Holroyd Miller has resorted to criticise us as renters.
There are other Trustpilot and Google reviews that validates what we experienced from Holroyd Miller.

"Rented a property back in 2019 all was…"

Rented a property back in 2019 all was fine until came to the end of the tenancy, and the estate agents let my landlord go into the property 4 days before the tenancy was up I was still living in it and he ended up binning all my things while I was at work.
Back to now a fault with my bank a payment of £480 was paid to holroyd miller understanding this wasn't there fault I rang the bank and emailed holroyd miller.So they was aware of the situation. I kept emailing to see if they have had the request from my bank and for past 3 days my emails are been ignore and offered no help regarding this left struggling with 2 kids and £480 out of pocket

"Fantastic"

Absolutely fantastic service from start to finish,constant updates on the sale progress, friendly and efficient staff who respond quickly to any questions you may have.Simon was brilliant from the valuation and throughout with his expert knowledge,just a great team
Wouldn't hesitate to use them again and reccomend them to friends and family
Thankyou

"We were looking to rent a property and…"

We were looking to rent a property and found one we loved being marketed by Holroyd Miller. We had no issues with the property and that’s when we decided to go ahead. Both of us felt, right from the application stage that the people we dealt with lacked any empathy and were just unfriendly, like dealing with a brick wall on occasions. Overall, they made us feel like second class citizens, which is certainly not our experience of private landlords we have been involved with in the past. Thankfully we had little cause to talk to Holroyd Miller throughout our tenancy up until the point where we bought a property out of the area and handed in our notice. We had to dispute their over exaggerated claims on our deposit though the Tenancy Deposit Service although eventually, they yielded and agreed that their claim should be reduced by half – not without a fight and a lot of wasted time though. The biggest problem around this in my opinion were the inaccuracies in the check-in/checkout documentation they produced and their unwillingness to allow us to attend the checkout inspection (which would have avoided issues with the deposit). Again, throughout the process of ending the tenancy, very unfriendly and inflexible.

Further update following the reply from Holroyd Miller below. Our tenancy ended on 25th August (the house was empty for many weeks before then) and keys were handed back. The move out inspection was as not completed until after this date and we were not notified of any additional "work" which needed to be done until 2nd September. As confirmed by their staff "the check out report cannot be completed until your tenancy has ended" thus providing no opportunity to rectify any issues from the check out inspection.

"Poor Communication and property left damaged don’t think anybody went to check the property at all!!"

I don’t feel Holroyds (especially Bingley and Keighley) deserve 1 star review. We have had the worse experience, communication is very poor. Property was left disgusting and the so many damages, we trusted them when the said all ok and they did not tell us about any of the issues we would have to face afterwards. We received inventory saying all ok but when a new estate agent took over we were told the property was not habitable. The staff are sat on their desks doing their nails or googling stuff and talking to paying customers is such an effort for them. Very unapproachable.

"Holyroyd Miller are a joke."

Holyroyd Miller are a joke.
been placing bids on a property listed by holroyd miller, and i met every single criteria they set. find a buyer for my property (done, first time buyer, chain free), give asking price (done). then their seller changes their mind. that is 100% his choice, its his home afterall. However the issue with Holroyd is that they NEVER RING YOU BACK. you constantly have to chase them for anything. they don't even appologise anymore or make up excuses as to why they dont call you back when placing offers on a property.

this... after the guy doing the viewing lied to us about when it was purchased, seriously, i can go on rightmove and see they have owned the property for 12months, not 4 years. people aren't stupid

they even comment on other estate agents like strike saying "oh you want to sell your property yourself?"

yes because at least i answer the phone, know details about the property and ring people back when they put offers on property. which holroyd miller dont.

id just avoid them at all costs.

"AVOID AT ALL COSTS!!! Management team are bullies."

Holroyd Miller are one of the most unprofessional and dishonest companies I have ever had the misfortune to deal with. The management namely Jonathan Kidd is a very unpleasant controlling man. He apologised on email after screaming and shouting at me as in his words “How dare I pick up the phone and ask to speak to him directly when he has ‘Managers’ working for him to handle problems”! I had no other option as his ‘Managers’ left me with no heating in a 20 foot x 10 foot kitchen for 11 months. I explained I was at my witts end, upset and depressed at living conditions and rightly so ( I eventually moved out as couldn’t take another Winter with no heat). I left the call shaking and in tears, I think he realised and did apologise via email the following day however no man should speak to a female customer like that! He told me on the call and in email that the landlord is his customer not ME!! Even though I paid my rent every month, who exactly is paying his commission here??? He may have used the word ‘apology’ in an email however completely not genuine. To top it off he never resolved the heating issue, he just left it for months on end. I have spoken to the current tenant who informed me he made them put in heaters. I put up a Facebook review with pictures that was completely ignored as they knew it was 100% true, probably so embarrassed to comment.

I also paid for many many repairs including a set of French Doors for over £1500, after a year of chasing the landlords insurance company I explained in an email that I wasn’t prepared to do that anymore and would deduct the amounts owed (now over £4000 at that time) from my rent. There was nothing in my tenancy agreement that said I had to pay for repairs and both Jonathan and his incompetent ‘Manager - Nichola’ failed to comment or advise.

I contacted Nicola by email asking for my Deposit £4,500 and was told it’s been used to pay off unpaid rent and if I wanted the repair money back I have to go through the landlords insurance company! The TDS who hold the deposit clearly state that if the deposit is being disputed the agency have to inform me within 20 days of my tenancy ending. Nichola claims again, in writing via email that in this case the TDS advised her she didn’t need to follow those terms and was told to pay back the entire deposit to the landlord without informing me of a dispute.

I’m really not sure how they guys sleep at night as their practice is immoral and well as illegal.

Luckily I have all of my emails and photographs + my copy of the tenancy including deposit info to pass onto a Solicitor to take these law breakers to court for my money. I have also spoken to a few newspapers about my experience and other disgruntled customers / staff who would also be happy to add to this article.

If you’re thinking of selling a home or renting please read through the reviews first and take on board what’s being said. I am happy to provide any further information needed to clarify ALL of the points and many more made if necessary.

"My personal experience was not good."

Recently had dealings with this company and I'm feeling pretty gutted. I have withdrawn my application for a wonderful apartment that would have made a substantial difference to my wellbeing, The staff that I spoke to were quite rude and offhand in attitude. I didn't take that personally, I think it's just the way they speak to everyone (this told to me by the previous tenant of the apartment I was hoping to rent) Pretty devastated all round. I'm a strong personality, so will get over this quickly, but I can imagine for those of a more sensitive nature, it could be very harmful.