"Solar panel and battery install"

Everyone at Plan Solar were great from the sales team to the fitters. Job completed in a good time frame. My only issue is that they have left the battey sat on the garage floor so I'm a little concerened it's going to get damaged, if it wasn't for this it would have been 5 stars.

"Installation top class/follow-up poor."

Installation top class. Back-up very lax. Trying for a few days to get the system sorted out and no response from them. Beginning to regret.

"Plan Solar Installation"

Overall I am happy with Plan Solar although I have to deduct one star because of a mixup between the sales department and the installation department. The quotation that I asked for was for an in roof system but the installation team arrived on 7th November with an on roof system. The problem then was that the materials were not available because of the high demand so the job could not be completed until 17th December.
Other than that, the quote was competitive, the workmen were very friendly, the installation looks neat and all the excess materials were removed.
The system has been working as expected since the installation was completed.

"They gave a detailed"

They gave a detailed, competitive quote and were able to install far quicker than other companies who all had supply issues. Friendly staff, overall very good.

"Fitting"

Excellent team, did not avoid any questions all went well

"Solar Install"

Easy no stress install, although disappointed with the scaffolders quite ignorant both teams that put it up and took it down, had issues with the gutting leaking after they had gone, overall experience was good but a little tainted by the scaffolders

"The fitters were very professional and…"

The fitters were very professional and cleaned up after themselves we were missing a lead for one of the batteries which arrived and fitted a few days afterwards. The entire process was completed on time and budget

"Pleased with result"

Plan Solar were friendly and helpful. It took about 6 weeks from ordering to installation, which I consider good, but the order was for 3 batteries and only 1 was installed (I was only charged for what was installed). Apparently there was a shortage of the batteries.
Plan Solar fitted the other 2 batteries on 14/1. It only took a couple of hours and now I have the system I asked for. I would recommend them; if it wasn't for the hiccup I would give them 5 stars.

"Installation team were brilliant, BUT ....."

Installation team (including scaffolding) were brilliant, friendly, efficient & very willing to answer questions.

Really pleased with the installation, and the equipment .....

BUT I found that official communication ceased after my final payment. I am still waiting to hear about my G98 certification .. no answer to email requesting an update. I have queries about my battery performance, which are not being answered by the technical team.

I understand totally the effect of negative criticism on sites such as Trustpilot, and for communications my star rating would have been a single star. I don't feel this company deserves such a low rating for an overall experience, but they certainly need to "shift up" a few gears with their efforts on communications.

"Quick and efficient"

Painless experience, guys were very efficient , very polite and tidy.