"Expensive wine arrived loose in an open box."

The bottles of wine arrived loose in an open box. As this was rather expensive wine, and as the Port2Port delivery fees are quite steep, I expected more.

"You measure a company's service when…"

You measure a company's service when things go wrong. Your ability to resolve and make the consumer feel comfortable is paramount and you have well exceeded my expectations

"A bit weird"

A bit weird, really. I bought 12 bottles of wine, 3 x 4, and it became two orders, delivered in two stages, one from Johannesburg, of wines sent there from Cape Town! Is this to do with Norman Goodfellows, or Port 2 Port? Had I been given the option, I’d have cancelled simply because the carbon footprint for the delivery is ridiculous. Port 2 Port were on it, chasing it up but, the delivery took over a week longer than specified, which seems quite bizarre. Retailers need to look at the costs of delivery, the logistics and the inconvenience. I’ll continue to use Port 2 Port, however, I’m not sure I’m very impressed by Norman Goodfellows!

"Order was efficiently handled and…"

Order was efficiently handled and timeously delivered. However the website is difficult to navigate and the fact that there are minimum quantities from each estate to prevent being charged by each one for delivery spoils the experience. Otherwise there is a good selection of wines.

"First time I used Port2Port"

First time I used Port2Port, excellent service and fast delivery, will definitely make use of Port2Port again.

"Seamless order and delivery service"

Seamless order and delivery service. Professional and polite with regular updates on delivery. Port2Port use Aramex as their courier service. They are excellent.

"Ordered wine on line which was a very…"

Ordered wine on line which was a very smooth transaction and delivery details were updated daily. Good experience and would use again

"Excellent Variety"

I'm impressed with the variety of wines and spirits that are on offer.
Always a tough decision to make on what to choose ;)

"Seamless."

Seamless quality experience.

"Good service and quick delivery."

Good service and quick delivery.