"No delivery, no communication."

Although I placed my order for 1 × Philips Mask Cushion last month, I have yet to receive either the product or any update on progress.
I do also note that you claimed payment on the 30th November, rather than waiting until you had the product ready for delivery.

"I came"

I came , I found , I bought , it arrived all so easy

"Delivery took weeks and no…"

Delivery took weeks and no communication despite trying until well after the delivery

"Slightly disappointed in the service …"

I had requested the watertank be removed and the cover plate fitted that I purchased. This did not happen.
I also asked for the machine to be preset auto start. This was also not done.
Also, the unit and extra items were placed in a large box with no packing could have been easily damaged in arrived in one piece though
In the past, you’ve done much better
Exact date of purchase, not sure about three weeks ago

"Inadequate phone service,"

I spent 15-20 minutes twice on option 3 on te phone without advancing in the queue. So I tried option 2 and did get to speak to someone. I was sent the correct items but my request for a report on recent use of my machine resulted in only being able to print one days details.

"Masks received promptly in great…"

Masks received promptly in great condition.

"Long wait on CPAP parts"

CPAP part ordered on 28/11, as of 19/12 the part has still not even been sourced. Long wait