"5 Star Service"

Ordered a Jual Computer desk/workstation.

Great product and great customer service, arrived 2 days later in perfect condition.

A very nice piece of furniture as well as functional.

"Good until they have your money...."

We recently bought a TV unit for our new home which we picked up from the showroom (ex-display). It wasn't right so we wanted to return it. Trying to arrange that was difficult enough - they didn't want it back! After numerous calls and emails, we managed to arrange a date to suit them. They did state that they would charge us £50 for the pleasure - one I wanted to discuss face to face. The decision maker wasn't there so I had to either wait another week or get a partial refund and speak with him a week later. I wasn't willing to leave them with my money any longer and made it clear I expected the remaining £50 refund a week later. For the past 2 weeks they have given meaningless answers as to why they won't provide a full refund and have been particularly poor to deal with.
Steer clear if I was you - happy to take your money, not so happy to be available for returns or refund you your hard earned money! Daylight robbery and one I will pursue until concluded with the return of my £50.

"Ordered the item 0n 20/08/20 in the…"

Ordered the item 0n 20/08/20 in the afternoon and it was here the next day at 8:00am.
You simply can't get better than that......!!!

"Trying to get a refund for item that…"

Trying to get a refund for item that TNT failed to deliver. Only offered partial refund. Complete joke. Wouldn't reccomend at all


Edit, 20/08. Opened a PayPal dispute who opened a case. Case was then closed in my favour. Full refund now processed. Again, avoid this company. Horrible customer service. In breach of Consumer Rights Act 2015.

"Take the money but never ship the item! DO NOT USE"

Took my money but never dispatched my item. They said delivery would take between 4-6 weeks. It's been 6 weeks now and not a single email to tell me where my order is. I've emailed them several times but no one responds. Currently in the process of a refund as I paid with PayPal.

"These guys take your money and then lie…"

These guys take your money and then lie about having he products in stock. They kept lying to me that the depot should of send it already for almost 3 weeks before telling me that actually the manufacturer didn't have all the materials.

"Great service"

Last week they went out of their way to enable me to collect a stand I needed. Communication is always very quick and they know what they are talking about. Used them before and it is always a great service.

"Good, reputable and friendly service."

The website layout gave the first indication that this was a reputable company, and from the time I bought the Charles Taylor outdoor furniture set (HB12), that was verified by the care and quick, friendly responses I received to a query in relation to its delivery.
I have no hesitation at all in recommending AV4Home to anyone wishing to buy from them. It was a pleasure to do so.
Allan Emmott
Lincs.

"Not used before but would use again. Great attention."

Bought a swing seat with these guys. It was not only good value but the communication from AV was personal and fast. Really appreciated being kept up to date and quick response especially in these times. Thanks and fully recommend you. Linda and Teresa.

"Personal service during difficult times"

Having been let down by another company for the suppliy of some specific furniture items, I attempted to contact AV4Home via phone to ask if they could supply, I was met with a message to say that phone contact was not available and I should email their sales team. Slightly discouraged I did send an email, to which I received a response just a few hours later. Impressive! Not only that, but I received a follow-up phone call just 15 minutes after email receipt from a very knowledgeable sales guy who answered all my questions and assured me that they could deliver (their website was showing 'in stock' with 3 to 5 days for delivery). I placed my order via the website and 2 (yes, 2!) days later, I received the items that I had been waiting 6 weeks for from another supplier.

And all during coronavirus lockdown!

Very happy and will definitely use AV4Home again.