"Avoid BHuman at All Costs – Scam-Like Practices and Incompetent Support"

I strongly advise against purchasing anything from BHuman. My experience with this company has been an absolute nightmare, filled with broken promises, endless delays, and outright unprofessionalism.

I purchased their software on a Friday, expecting the setup process to be quick and straightforward, as promised. Instead, I have been subjected to over 65 emails of back-and-forth, with no resolution to my issue. Despite repeatedly being told that my account would be activated within specific timelines (ranging from “an hour” to “end of day”), every single deadline has been missed without explanation.

Here’s a summary of my experience:
1. BHuman AI Studio: This took over 18 hours to set up after purchase—a completely unacceptable delay. When I finally gained access, the software was riddled with bugs and nearly unusable. Despite seeing some potential in the product, the execution was so poor that it became a frustrating waste of time.
2. BHuman Persona: Hoping for a better experience, I purchased their Persona product. It’s now been over five days, and I still don’t have access. I’ve provided all the necessary documentation, including proof of purchase, and followed every step they’ve asked of me. Yet, the issue remains unresolved, and I’ve received no clear explanation for what’s causing the delay.
3. Customer Support: Their “support” is laughable at best. Most responses come from an AI persona pretending to be helpful, but no actual solutions are provided. When I requested a direct phone number to escalate the issue, they refused, citing “company policy.” Instead, they offered a link to schedule Office Hours—a clear attempt to push the problem further down the road.
4. Lack of Transparency: I’ve repeatedly asked for a detailed explanation of the technical issues causing these delays. I want to know:
      •   What is the problem?
      •   Is this issue specific to my account, or is it system-wide?
      •   What steps are being taken to fix it?
Despite my requests, I’ve received no clear answers—just vague reassurances that they’re “actively monitoring” the situation.

At this point, I’m left wondering if this company is even legitimate. Their inability to resolve a seemingly simple issue after so many emails and days of waiting feels like a scam. The lack of accountability, transparency, and professionalism is appalling.

If you’re considering buying BHuman’s products, don’t. You’ll waste your time, money, and sanity dealing with a company that clearly doesn’t care about its customers. There are far better, more reliable alternatives out there. Avoid BHuman at all costs.

Rating: 1/5 – Only because 0/5 isn’t an option.

"Very fustrated with BHuman"

Very fustrated with BHuman. We have been paying for over a year for the service. In the past month their system has had a glitch which disabled our automated videos from sending. After finding such glitch it turns out their system actually deleted our videos / our data. We are now fighting them to get the data restored and repeated emails to Don (Manager) are ignored - minus the automatic AI Email responses.

The customer service is unwilling to refund the downtime and is just playing games in all honesty.

I expect Don to jump on a call with me to discuss the issues and downtime and resolve this.

"Pathetic experience"

Pathetic experience. Don't share your card details.

Im on a free account. Yet somehow they are charging my card every single month.
And because Im technically on a free account, I don't even have the option to cancel my subscription.

I have emailed the founder himself multiple times. He replied once and has also not bothered to save the problem.

Edit:
I have just sent another email to the founder to disable my account.
My account as sent with screenshots to the team shows it is on a free plan, yet debits are happening.

"Impressive Ease of Use"

BHuman stands out for its impressive fluidity and ease of use. As someone who has explored various platforms in this space, I must say that BHuman excels in providing a seamless user experience. Congratulations to the team behind this platform for making video creation so straightforward and efficient.

"Ich nutze sowohl das Tool AI-Studio als…"

Ich nutze sowohl das Tool AI-Studio als auch Persona von BHuman. Beide Tools funktionieren äußerst gut und ermöglichen Marketing auf einem ganz anderen Niveau. Einer meiner Personas imitiert etwa meinen Schreibstil und hat einen großen Fundus an Grundwissen, dass ich ihm bereitgestellt hat und antwortet voll automatisiert auf eingehende E-Mails oder informiert mich, wenn eine E-Mail nicht zweifelsfrei beantwortet werden kann. Man kann alles genau nach seinen Wünschen einstellen. Schlicht einfach der Wahnsinn und klasse!

"A once good product turned into SCAM."

I subscribed to the product because I wanted to use Leadr—a feature for automating personalized messages on LinkedIn—which never worked.

This led to a series of problems:

1. I subscribed to Leadr but couldn't use it. Support told me my account needed a complete upgrade with an additional fee of $39 per month plus the Leadr subscription. If I couldn't use it, why was I allowed to subscribe?

2. The Leadr functionality NEVER worked. I was never able to use it. Support always stalls, saying they will resolve it within 24 hours, which has never happened. This has been going on for almost a month.

3. I've given up waiting and am now trying to get a refund, but the support no longer responds at all.

4. After spending about $60 on a product that doesn't work, the app is now completely down, and I can't even access the dashboard to cancel.

Don't use it. Nothing there works as advertised. It is a very early version of a product that never progressed and has now apparently become a scam for its own customers.

---

Update: After days of attempting to contact support, only a fraction of what I paid was refunded. According to them, only the Leadr did not function correctly. I was worn down by the ordeal.

"Can't access website as it's not secure…"

Can't access website as it's not secure to be able to cancel the account.

"In my role as a Director of Marketing"

In my role as a Director of Marketing, AI Studio by BHuman has been a game-changer for our personalized outreach campaigns. The face and voice cloning tech is mega cool, allowing us to create highly customized videos at an impressive scale. The ability to insert variables like the recipient's name and company adds a personal touch that's hard to ignore. Our engagement rates have skyrocketed since we started using these videos. The platform itself is intuitive, though there's a learning curve in mastering its full potential. I had to go back and forth with support more than I would have liked… The only functional limitation I've encountered is in the variability of voice intonations for different emotions, which can sometimes feel a bit mechanical. Nonetheless, for businesses looking to personalize their communication at scale, AI Studio is a powerful tool.

"Having used AI Studio for several…"

Having used AI Studio for several months, I find its concept of personalized video marketing innovative. The face and voice cloning capabilities are impressive, allowing for a significant degree of personalization in mass communication. However, the technology is not without its flaws. The synthetic voice lacks emotional depth in certain contexts, which can diminish the authenticity of the message. The user interface, while functional, could benefit from more advanced editing features. Customer support is adequate, but response times can be improved. Overall, AI Studio is a promising tool for personalized marketing, but it requires refinement in voice modulation and user interface design to fully realize its potential.

"I'm not a big tech person"

I'm not a big tech person, but I decided to try AI Studio for my online store. It’s quite fascinating! I was able to create videos addressing my customers by name, which they loved. It’s like having a mini-me talking directly to each customer. The tool was simpler to use than I expected. Sometimes the cloned voice doesn't match my enthusiasm, which can be a bit awkward. But seeing the reactions from my customers has been worth it. For small business owners looking to add a personal touch to their marketing, AI Studio is worth a try.