"Nearly killed a hobby for father and son"

Whether it be on eBay or via their website Raj and his team have proved to be incredibly disappointing.

Orders do not go out on time, delays are not communicated to you.

One item arrived opened.

Another order had them ram an RC body and its decals into a box far too small and ruin the decals in the process. They offered a £3 partial refund, not comprehending that the decals were no longer usable, nor window masks, you lose all sense of scale without.

Assured my order would ship with my batteries, it did not. My charger didn't get shipped.

Repeated missed ETAs on stock, no communication to this effect.

Website is incredibly flaky, overwrites your postcode with theirs on completed orders, requiring you to call them etc as they aren't great when it comes to replying to emails.

Very quick to blame his team.

Really not sure how they have so many positive transactions whereas mine have all been stress, anxiety and hassle.

I won't be buying from this guy again, no class, no style, no business sense, really thoughtless packing and such little effort to put things right.

Avoid!

"Placed an order at 3pm and it was…"

Placed an order at 3pm and it was deliverd the next day at 12.30 pm, Great service and great prices.

"Good stock"

Good stock, knowledgeable, friendly staff, very helpful

"Great service by a trusted top U.K RC model shop"

Great service by a trusted top U.K. RC Model shop

"11 working days after placing a order"

11 working days after placing a order. No phone call returned and no emails answered. And still no parcel
1 to 2 day dispatch was and is still quoted on the site
Avoid.

"The usual high standard of service and…"

The usual high standard of service and competitive pricing I've come to expect from AT Models. A good stock and range of materials, spares and accessories from all the popular manufacturers and all dispatched very quickly too.

"Not the best of service"

Not the best of service. States ships in 1 to 2 days.
10 working days later no update. Despite the call i made to them that they said they would return and the email. Still advertising 1 to 2 day dispatch.

"Armma typhon "

Cannot fault this company , if your lucky enough to deal with raj then you know you will be looked after …went over and beyond to see I got my parcel as was an issue with my first delivery over new year ,was kind enough to throw in a little appolagy gift for the delay.. thank you very much

"Bad customer service "

I ordered a car for my son for Christmas and when I went to charge it Christmas Eve they had sent me the wrong charger. After speaking with them I was told to go and buy one local which was 1.5 hours each way on Christmas Eve so I had to pay for 3 hours driving plus parking plus a new cable and they said they will refund me £3. I think it’s crazy how a company can get something so basic wrong. Anyway. I asked for a small good will gesture and was told no. So I would avoid buying as there knowledge is not great. And if you have a problem good luck getting it sorted. I’m out of pocket £45 for there mistake and that doesn’t include my time driving around.

"Extremely poor service"

Placed an order 4 days ago, paying extra for next day delivery.

Emailed their sales support requesting an update on the order, haven’t received a reply as yet. Also contacted their sales support through a Facebook message, no reply.

I understand the day following my order was New Years Day, although the next 3 days were working days. I haven’t received any update or delivery information from the company.

If I had known the delivery was going to take 6 plus days, I would have ordered it from another supplier and received my order by now.

I certainly wouldn’t recommend this company nor use them again.