"Purchased a scissor lift"

Purchased a scissor lift, the company went above my expectations & carried out a first class service.

"Useless - 8 week wait"

Brought a ramp of this company, then when it breaks they exspect you to wait 8 weeks for some to come and look at it. Absolutely useless

"…probably worse sales representation ever !"

We could not get hold of the Gemco rep for 6 mths, leasing signed and waiting (ran out eventually), he contacted us once we decide to change equipment supplier. After a short rude conversation, we've been informed he has no time and hung up on us! With such customer service good luck with business in Scotland!

"Poor service from start to finish s**t…"

Poor service from start to finish s**t AVOID AVOID THE WORST THING YOU DO IS BUYING FROM GEMCO.
I would give 0 star

"DONT WASTE YOUR TIME OR MONEY!"

I would never buy a ramp from this company again. Sales and customer service is shocking. Our ramp was condemned by the insurance company within 2 months of fitting due to a leaking ram and control buttons had worn. We are on our 3rd set of buttons. We are awaiting a 3rd set of pads. 1 set badly made not welded properly. 2nd set lasted a month. Gave part numbers for new set 3 weeks later wrong set sent. This thing has been nothing but trouble since it was put in. Badly made badly designed cheap crap. Bump stops do not prevent damage to customer vehicles i was told by the sales staff that its fine the customer won't see it. Couldn't lift a Panda,Astra,Audi and many more due to issues with the arms. They blamed my mechanic with 25 years' experience saying he was not putting them on properly. months later they figured out that the ramp has adjustment, bearing in mind that their training ramp is the same as ours. I could be here all day listing the problems we have encountered over the last 12 months AVOID AT ALL COSTS

"AVOID AVOID AVOID"

AVOID AVOID AVOID.

Company never turns up. no comunication. waited 3 months for parts that werent even needed. Had new ramp - broken longer then working! Tyre changer Bradbury broken. Bought with 2 year warranty. Not returning contact to repair. NEVER BUY FROM THIS COMPANY. USELESS.

"If you want appalling service use Gemco…"

After using this company for a number of years I have finally had enough, they have consistently delivered bad service supported by the fact they can keep staff!
We have been let down on our MOT calibrations and have had to stop testing at one of the busiest times of the year, only to be told eventually after several calls all one way that there staff in my area ( south west ) have left without notice and now cannot calibrate out equipment! Absolutely appalling without so much as a sorry…
If you are smart AVOID THIS SHOWER OF S..T and use a company that offer value for money and good service.

"Customer service the worst ever"

I needed to get one of the columns replaced on my 4 post lift, it took 2 months to get a quote after chasing several times - which i gave the go ahead straight away. I then got a call to say they one in stock the whole time but in a different colour, to which i said would be fine as it would speed things up. I then waited a 3 weeks before i decided to chase it up by email but got no response, another week went by and i called them and was told it was a 2 man job, they confirmed my phone number and said they would call back with a date , another 2 weeks went by and i had to call them again, this time i was told that the job couldn't be done as it required 2 men.
Over 3 months wasted on this company, i will be cancelling our service contract with this awful company and suggest that everyone else should do the same.

"(BEWARE DO NOT USE THIS COMPANY )"

(BEWARE DO NOT USE THIS COMPANY )
I ordered a Bradbury tyre machine from Gemco in April '22. It arrived promptly, although damaged, scuff marks, bent arms and damaged trim. The courier was made aware at time of receipt as was Gemco. Dingbro's were also informed of damages and sent pictures who passed it onto Gemco. After many calls between Gemco, Dingbro's and myself the only offer Gemco were willing to provide was to have the machine repaired by their own technician. In addition, they were also going to provide a consumable package with an additional 6 months warranty. However, this would be for parts only and I would have to front all other costs, again this would have to be with their own authorised technician. Dingbro's kept in touch with me throughout, negotiating for a more suitable outcome. An alternative solution was offered for a new machine but only if I organised and payed for the carriage. I found Gemco's customer service to be appalling and their unwillingness to simply replace the machine which was damaged on arrival. If they truly believed that their technician could repair the machine to a new standard then they would not have refused to agree to the extra warranty on parts and labour.

"Terrible company,impossible to contact…"

Terrible company,impossible to contact never get back to you
fitters incompetant