"It is over twelve weeks since I…"

It is over twelve weeks since I submitted our claim. ( a missed connection owing to our flight arriving late in Dubai). In support of our claim we have submitted 27 emails with over 30 plus pieces of evidence...copies of tickets, itinerary, letters from the airline apologising for the inconvenience etc. In addition, we have telephoned their office on several occasions. Each time it was the same mantra "we have a lot of claims to process and yours will be dealt with in due course"

On each occasion when documentation was provided this company in response have asked for more documents/clarification.
Globelink Travel Insurance tardiness and obfuscation should be an embarrassment to them. We will not be seeking to utilise their service again.

"Simple and easy to use site"

Simple and easy to use site

"Simple to renew"

Simple to renew

"Very bad service"

Very bad service. They outsourse their insurance to other companies like HWA insurance. They never get back to you after you make a claim. They just say they are working on it. It's been over 3 months since I made a claim and nothing. Not even an email. I have to keep on emailing them, and they come back with the same rubbish. It's not because it's cheap, you should use this company because if you really need them they will not help you. I will never use them again. There are much better ones out there which I have used before. You pay extra and wish you will never need to use them, but when you need them, they will help.
Global link is not worth it better. You pay extra. All the 5 stars here are just about buying the insurance policy. How easy it was to buy, but nobody has anything good to say about making a claim.

"I can't download the policy…"

I can't download the policy certificate- "Server Error" each time.
Two days later - I have now succeeded.

"Ambiguous wording means practically nothing covered "

We have been travelling for over 40 years and have never made a claim. This year whilst on holiday my husband lost a 30 year old wedding ring. We put in a claim, not for money but for a like for like replacement for sentimental reasons. This was refused because we were told we should have taken precautions against any losses. I don't even understand what that means and this ambiguous statement covers practically everything on the policy so BUYERS BEWARE insuring with this company is a complete waste of time as so much is hidden on small print and not covered. Avoid at all costs we will never insure with them again.
Their response below says the ring was unattended, it was on my husbands finger so how on earth can that be "unattended" I think the response just about sums up credibility.

"Assicurazione utile"

Dopo qualche piccola difficolta iniziale di comunicazione, ho avuto tutto il supporto da Globelink e mi hanno aiutato a risolvere un problema di salute durante un viaggio in Giappone. Il rimborso e' stato rapido e ho ricevuto grande disponibilita' dall'assistenza. Consigliato

" Not for me"

A claim for a cancelled trip at short notice took four months to settle. Out of a claim for around £750 I received £212.

Will not use them again

"Claimed nearly 4 months ago and still no response"

I submitted a claim nearly 4 months ago and still have no idea what is going on. Really poor service.

"I cannot express enough how utterly…"

I cannot express enough how utterly disappointed and frustrated I am with the abysmal support provided by Globelink and their agent, Healthwatch, regarding our delayed baggage claim. Our experience with them has been nothing short of a nightmare.

First and foremost, the communication from both Globelink and Healthwatch was shockingly poor. Despite numerous attempts to reach out to them for updates on our claim, we were met with repeated requests for documentation we had already provided or generic responses that offered no real information or assistance. It felt like we were being intentionally ignored.

Furthermore, despite providing all the requested documentation promptly, we received no support whatsoever in resolving our claim. It's incredibly disheartening to see a lack of empathy and urgency from companies that are supposed to assist customers in times of need.

Overall, our experience with Globelink and Healthwatch has been nothing short of a disaster. I would strongly advise anyone considering their services to look elsewhere. The complete disregard for customer service and the lack of support provided is simply unacceptable.