"Terrible Support – Account Blocked Without Warning for a Single Server Issue"

I’ve been with Infomaniak for over a year, even became a registered partner, and went through all their strict KYC checks to get started. Everything was smooth until recently, when they blocked over 40 of my servers just because one of them triggered a network scan. Instead of isolating that single server, they shut down my entire account without any warning, leaving my clients and me completely stranded.

After they suspended everything, they asked for additional identity documents, which I sent immediately. But despite doing everything they asked, I never heard back from them. No follow-up, no timeline, nothing. I felt like I was talking to a wall.

I’ve used other providers before, and this is the first time I’ve seen something so extreme. Most companies would isolate the issue and work with you to resolve it. Here, it feels like Infomaniak just flips a switch and leaves you in the dark. If you're looking for a reliable partner for your business, be careful – one small issue could mean losing everything with zero support. Really disappointed in how they handled this.

"I recently started using Totalihost for…"

I recently started using Totalihost for my web hosting needs, and I've been thoroughly impressed. As a web designer, I value reliability and efficiency, and Totalihost delivers on both fronts. Their user interface is incredibly intuitive, making site management a breeze. The hosting performance is top-notch with excellent uptime, ensuring my websites always run smoothly. What stands out the most is their customer support - responsive, knowledgeable, and always willing to help. The range of features caters well to various needs, and the pricing offers great value for the quality provided. I highly recommend Totalihost to anyone looking for a dependable web hosting service.

"Close to a scam to be honest"

Close to a scam to be honest.
We got in contact on fiverr and made a contract to rebuild my webshop with its features and extend it by others. Result is a 3 month delayed delivery after with no possibility to review the new page. After that months of writing and trying to get a usable webshop with a functional core at least. Nothing worked. No transfer or the products, reviews, email templates or even the texts without errors. No archives, GA4 GMC or FB link restored and no voucher codes transferred. The design was made without global colors, fonts or modules and was very inconsistent, despite delivering a mockup and an already existing site to peak from.

They only write "don't worry" or very long explanations, but do not follow up or ask for more money, despite having a written and paid agreement or finding italien speaking dolmanagers to make agreements with.

On top of that, their servers are very unreliable and GT-metrix results in a C or D grade, while the same page results in A-Grade on Elementor hosting.

I learned to smell b**s with these guys.
So thank you for that at least.
Never ever again.

"L’assistenza è stata fantastica e sono…"

L’assistenza è stata fantastica e sono stato consigliato in tutto.
Prestazioni super!

"Consiglio a tutti Antonio e il team di…"

Consiglio a tutti Antonio e il team di Totali Host. Disponibili e molto sul pezzo!

"MAssima disponibilità e gentilezza e un…"

MAssima disponibilità e gentilezza e un prezzo di noleggio veramente vantaggioso.

"Fantastic rental"

Fantastic rental. Quickly, without unnecessary formalities, the car is clean and efficient. Good price. I recommend.

"Consigliato"

Eccellente servizio di host ad un prezzo super vantaggioso. Consigliato!

"Ottimo rapporto qualità prezzo."

Ottimo rapporto qualità prezzo.

"Sodisfatto costabile una garanzia"

Qualità professionalità e cortesia prezzi più bassi per noleggio moto a Ischia una garanzia