"Mini EGR valve problem"

Had an emergency with a Mini EGR valve problem Hamble Garage fitted me in their schedule to fix the issue. Great service

"Took my Landrover in for an oil leak to…"

I took my Landrover in for an oil leak to crank case and a winch kit. After paying over £1,000 was handed a box with bits left over from the winch which I had to refit myself as had been done incorrectly.. They complained there were no instructions but didn't think to call me OR the manufacturer whose details they had in the packaging. A winch should be straightforward. Electrical connections weren't correctly made which I refitted myself.

The oil leak was worse than ever even after they'd replaced the crank case gasket. I took it to another garage who confirmed that a bolt was missing from the crank case hence the leak, it hadn't been replaced.. the other garage said they had deliberately left it out rather than do the job properly. I told Hamble garage the leak was worse than ever and was told with a shoulder shrug there were "lots of leaks". They just didn't seem to care. The other garage, S&C also in Hamble, were much better and fixed it. No leaks. I will go there in future. There was just one leak no lots, which was repaired perfectly by the other garage who put right Hamble garages work.

Bizarrely when mentioning this to others in Hamble I found I was not alone including BOTH my neighbours who had taken their cars to Hamble garage, both complained of paying more and more to "not" get their car repaired, simply paying more and more but yet not getting their issues fixed. Pity. I personally would avoid if need anything important done, other than simple service. In my opinion individuals just weren't up to the job and it seems I'm not alone. It very much depends on which particular mechanic you get to to do the job even at the same garage as I know some are good there..better management and hamds on supervision would have prevented my poor experience.

"Great team and great service"

Lovely team, very helpful. My car went in for an MOT, failed and had problems rectified nice and quickly for me to collect the following day. Also the price was very good, don't feel like you get overcharged like other garages.

"More than happy"

Friendly and reliable

"Excellent"

Excellent! Such a hassle free service and very helpful