"Six the Musical"

Just returned from a fabulous trip to London to see Six the Musical. Performance was great & full of laughter, tour was well organised & the hotel had lovely rooms in a good location. This is the second time I have had James as my driver to London in 5 weeks & he is extremely knowledgeable of the area & full of personality. Great trip, great experience, only thing that could make it any better is being able to get to the hotel before the performance for a change of clothes etc. but only a minor disadvantage.

"Torquay weekend "

Excellent little getaway to Torquay for the weekend. As always reliable and comfortable coach journey there and back. Korrie our driver was excellent, professional, funny, very helpful and great driver. Thoroughly enjoyed the trip and will definitely be booking other trips with Jones the bus. Looked after from start to end. Thank you.

"Just come back from a fantastic little…"

Just come back from a fantastic little break in Torquay
The coach driver ( bus num 1 ) was fantastic
I cannot fault this company good value it’s our second time with them looking forward to our next

"Wonderful Christmas Treat"

Great company from Llandeilo. We had a wonderful trip to the Carol Service in the Royal Albert Hall with Jones the Bus. Excellent value for money, stress free trip, wonderful experience for Christmas with the family and great stay at The Holiday Inn Reading. Always feel in good hands with the drivers and James particularly was a hoot. Thanks very much. (Just wish you still did the Saturday Christmas day trips to Cardiff)

"A fantastic stress free trip"

What a fantastic trip. My first one with this company but it won’t be the last. Went to Chatsworth House from Cardiff. Everything was perfect the hotel Leonardo in Nottingham was fantastic nothing was too much trouble for any of the staff. Our driver Sean was really nice with a great sense of humour. Thank you Jones International everything done for you so no delay on check it either

"Abba Voyage trip with Jones the Bus"

Had a great weekend with Calumn last weekend on our trip to Abba Voyage. He was very kind, helpful and informative about the local history in London. Thoroughly enjoyed the show. Will definitely be booking with Jones the Bus again.

"Worth every penny"

Worth every penny! A 3 day trip to the Cotswolds. Lovely hotel, good food. Everything was taken care of totally hassle free all we had to do was enjoy ourselves. Definitely recommend. We were a party of 7 and we will be booking with them again.

"Just returned from a wonderful long…"

Just returned from a wonderful long weekend on the Isle of Wight
Stayed at Chanel View hotel for the 1st time
Fabulous hotel, lovely bedroom with stunning sea views
Staff lovely and food really good, would recommend this hotel.
Wonderful driver James was his usual amazing self, a true asset to the company
Thanks Jones International for another wonderful holiday 👌

"Rude and Unprofessional office staff"

I didn't ever intend on writing a 1* review about Jones International but feel compelled too after the response I have had from them.

I have recently come back from the Harry Studio tour + London trip. The trip itself was great, driver was fab, bus clean, hotel lovely.

At the end of the trip the bus driver stated as Jones The Bus are a family run expanding business they welcome constructive feedback. I e-mailed them with positive and some constructive feedback.

This is the 2nd trip I have done with Jones the 1st trip had 11 pick ups this 2nd one had only 4. Alot of the pickups on the 1st trip were very close together and a few of them only had 2 passengers getting on. This made for a very long journey and felt unnecessary, it does take away from the trip a little. After experiencing a trip with fewer stops it really emphasised the difference. 3 stops in the Swansea are is not necessary.

Jones International are Carmarthenshire based but they also get alot of guests travelling up from Pembrokeshire just to use Jones. Including me. I passed my thoughts over to Jones International regarding this and also provided alot of praise. Despite my feedback I was still purely team yellow with every intention of being a regular customer.

Jones International responded to my feedback and I was astounded by the response. They stated they are a Carmarthenshire based company and their focus is their customer base in Carmarthenshire & M4 Corridor. In response to me stating I was looking forward to booking a trip with them next year, they reminded me to be aware they cannot guarantee the number of stops and suggested that I use a Pembrokeshire based company instead.

It was a long winded not so subtle way of saying we don't care if you don't live in Carmarthenshire and unless you are going to write a glowing 5* review they won't like you either. For a seemingly friendly, family run business I was shocked at the lack of professionalism and rudeness. They do not take feedback in any form.

Well I can firmly say I am no longer team yellow and will take up their suggestion of using a Pembrokeshire based coach company.

Just to note most other Coach operators either offer a feeder bus, or charge a supplement for certain pick up points that are off their main pick up route. The stops which only a couple of people get on at. This is common practice and Jones are missing the point with my feedback.

Their response was so rude I feel obliged to expose their behaviour publically and I will be recommending family and friends also use a Pembrokeshire based company instead. After all it is what they want.

"Just got back from harry potter studios"

Just got back from harry potter studios
What a fabulous trip.
Corey the driver excellent really lovey guy and knew his stuff , bus amazing so comfortable with everything you need on there.
Will definitely been booking again and soon.
Thanks Corey and Jones bus for a great weekend
Bevan and gang