"Shipped me the entirely wrong order…"

Shipped me the entirely wrong order with a packing slip for another person and non responsive on support to correct the order or refund.

"Great but slow"

I like the tast of my vape but the shipping was too slow for me!

"Leaked all over my desk. Yet redeemed with second chance."

Very first day of use $50 tank made by Smok leaked like a sieve all over my desk. Total waste of money not to mention aggravating mess had to be cleaned. I have collection of 5 useless tanks. I have lost faith in professionalism of vape industry. I am throwing out $150 vaporizer. Take a lesson from me, don't waste your money.

Update for my review - decided to not be hasty and refilled the tank and was surprised to find that the tank didn't leak again. This time I didn't leave the vaporizer on it's side and maybe that made the difference. Perhaps setting the device on it's side is a weakness of the design so I haven't done that again and it hasn't leaked again. I'm glad I gave the device a second chance and didn't throw it out.

"Pas possible de parler a personne au…"

Pas possible de parler a personne au téléphone. Pas possible de parler en français. Pas retour sur téléphone dans leur boîte vocale. A pris 4 jours pour deux échanges par courriel pour expliquer mon problème et ils ont pas voulu rien conseder pour des informations qui était pas clair achat. J'ai même proposer faire un entre deux et toujours rien donc je ne commande plus jamais la.

"Irresponsible company"

I ordered same day drlivery-> today is 3rd day still no package. Toronto downtown - King street. They never answer phone. The courier they work also font answer phone at all. They just sent me an email, estimated delivery tonight 10:30pm?? I sleep at 10pm i wake up very early. Unbelievable. I am so regret. Never ll use this store again.

"Mauvais service à la clientèle "

Je suis une cliente depuis un certain temps et depuis ma dernière commande la semaine dernière je dois donner des preuves de ma commande, car ils n'ont jamais rien reçu de ma part.Pourtant je leur ai envoyé la preuve par capture d'écran du dépôt direct avec ma banque ainsi que la preuve de mon achat sur le site, mais pas de réponse satisfaisante et les réponses par courriel prennent beaucoup de temps.Mauvais service je dois dire,car lorsque c'est rendu que tu dois donner des preuves de ta propre commande ce n'est pas fort ...faites attention à l'avenir.

"I have been a faithful customer at 180…"

I have been a faithful customer at 180 Smoke on Queen street for almost 4 year's I must say at this point that I had been smoking 3 packs a day while living in Mexico 🇲🇽 and could not stop I thank my sister who introduced me to the vaping experience. Since then I haven't picked up a cigarette again . I can now say that I no longer have a smokers cough nor the horrible smell of a cigarette. Apart from the fact that I can now put down the vape and walk away from it for very long periods of time something that I could never do with smoking. The staff at the Queen street location at the Beaches are so polite and accommodating that they really make you feel like a valued customer. Big shout out to John and Marqus and also the new girl who has just started there. They make sure that my order is always on time.
Smoker's will tell me that vaping is worse than smoking but my own honest opinion is that by using the vaping session I now have the freedom from bondage and with that being said I know that I will be able to have the option to put down my vape when I choose to. It's a whole different feeling. Kudos to the team at 180 Smoke on Queen Street in the Beaches.

"Terrible experience "

Was a long time customer but no more. Horrible experience this last order which has now been 3 weeks and I still don’t have my order. They shipped it to an incorrect address in a different city, refused to take any responsibility for it and when I asked to be refunded they ignored me and sent the order again. Rude and unprofessional, this is a trashy company and there are far better options. Stay away.

"As a long time client….really disappointed"

As a long time client, I hoped for better. Rating would be lower based on recent experience but giving them the benefit of the doubt.
The current support systems in place for online orders has changed since the last I called years ago. Now you are caught between an email and a phone where vm is the only option. My recent experience on the online order and delay had me sending multiple emails and vm’s with no response. A week and a half later the order was cancelled and payment funds not returned.

"Write Sadiee is a good employee always…"

Write Sadiee is a good employee always bubbly when I come in great experience every time I come in so many positive vibes knows exactly what I want when I come will be coming back for sure