"Very quick and helpful responses…"

Very quick and helpful responses concerning the specific replacement window handle that I needed.
They made sure that they were providing the correct handle that I was trying to obtain.
Very good customer service.

"replacement handle "

The lady who dealt with me was very polite and helpful my pre 2001 loft window handle broke and I got a link ordered it 4 days later it was on my window fantastic service.

"Quality Loft Ladder"

Rennovating an Edwardian period loft space, and wanted to improve the access.

Decided on a Fakro LWL Extra due to the 3m celing heights upstairs. Installation was easy, the product is excellent quality, robust and I have no complaints whatso ever.

Fitted it myself, the only improvement I could suggest, apart from improving the price ;), is fully annotated installation instructions. They were adequate.

"Great windows"

Great windows!!

"Returns policy? Absolute DISGRACE"

I ordered slightly the wrong product for the builders for my roof flashings (they all look the same for goodness sake) and mistakes happen. I have to pay for these items to be returned which is costing me an absolute fortune due to the size of these things. There is no exchange policy... Absolute joke. Avoid.

"Really good technical help "

Really good technical help in deciding which windows to use and how to DIY install in an unusual roof

"I used this company windows in my roof"

I used this company windows in my roof, I had no issues even after 15yrs, they get a wipe down once a year, all down to how good the fitter were.

"Happy with my new FAKRO blinds"

Happy with my new FAKRO blinds. Superbly fitted - delighted

"Very good customer service and their…"

Very good customer service and their technical department were very helpful.

"Fantastic customer support from…"

Fantastic customer support from Abigail. Was unsure on sizes for my Fakro windows but a few emails later and correct products ordered.