"Slow processing and delivery"

Slow processing and delivery, waiting up to a week for medication

"Been a customer for a few months now and it hasn't been the best experience"

Been a customer for a few months now and I think a few months is plenty of time for them to get their sh!t together but apparently not as no matter which issue or concern I raise with them they will only respond with "thank you, I will let my manager know". It is unknown if the manager was ever informed as the problems with their services not only persist but are later accompanied by more problems.

To date my problems have been as followed, in chronological order;

-was treated absolutely attrociously by a staff member and when I raised concerns about the way he was talking to me with him he tried to say "I'm making the decision to inform you that you won't be right for our service".... Quick phone call later I was getting multiple apologies and 15% off my next order which was nice seeing as most companies would just send you an automated apology and nothing else so they did make the effort

-my second ever order wasnt sent out and I had to call em up so they would send it

-calling the call centre often results in an automated message saying the call centre is closed when it should be open

-myself and several other people have stopped receiving emails in regards to tracking and shipment and seems the package will only send if we call up and remind them to send it but we still don't receive emails with tracking and shipment details

-my last delivery seemed unusually under filled, I told myself that maybe it was probably particularly dense flower buds but later I found marijuana seeds in some of the flower buds, as far as I'm aware seeds shouldn't form if the growing process is followed correctly and shouldn't be in the container if proper quality control was followed... I still have the seeds and informed them of this but all I got was "I will tell my manager". I will be buying scales so I can weigh all my future deliveries as now I'm certain proper care was not taken.


The company does seem to be making efforts for good customer service but it's pretty clear it's slipping and I think I'm going to start looking elsewhere

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"AVOID"

anything that can go wrong , will go wrong dealing with this outfit

first - extremely limited product choices
an app that won't take orders or cant communicate with
now, a whiz ban\g portal riddled with errors that won't recognise and address

use this outfit at your own extreme risk

"I have had the most amazing experience"

I have had the most amazing experience, Owen helped me through every single step with kindness and professionalism, he is a credit to his position and the people he helps. He was very supportive and patient with me.
Amazing thank you so much Owen🙏🏼

"Good marketing but shit service!"

Good marketing but shit service!

"Happy customer!"

From the moment I was put in contact with Haru & Robyn all the way through to Kane at iHealth the service was always there, they were kind, gentle and hugely supportive.

Cannot thank you enough!

"Promising expectations "

I've had some considerable bumps in the road so far working with Easykind, but Supervisor Jessie has really stepped up in making a goodwill gesture to improve our working relationship. Happy to give Easykind more business as they're work through these start-up growing pains.

"Helpful staff"

Helpful staff, quick orders. Would have been 5 stars but the scrypt app let yas down

"Easy kind are very professional"

Easy kind are very professional, caring and right on time with appointments.
The NP listened to my concerns and adjusted my scripts accordingly.
I cannot fault your company and service.