"Worst customer service ever."

Worst customer service ever.
DO NOT BUY THEIR PRODUCTS.
Product broke, waited weeks for a replacement part, only to receive the wrong part.
Now waiting for 1 month for the new part, which hasn't even been shipped yet. They say there's a shipping delay, and can't even provide me with info on when it'll be shipped.

STAY AWAY FROM THIS HORRIBLE COMPANY!!!
YOU HAVE BEEN WARNED!!!

"The worst company to deal with ever"

The worst company to deal with ever! I asked them to cancel my subscription and not only did they charge me for it but they lied and said they would not charge me. Why would I want to spend 50$ a month on awful spin classes when I could get Peloton classes with BETTER INSTRUCTORS for way less! Garbage thieves and scammers!

"Horrible experience with customer…"

Horrible experience with customer service and making returns to any degree. I am told that their supervisor was off and that i was not able to speak with anyone further. I was told 3x my order was cancelled, then days later, my order shipped

"Bad experience buying there products…"

Bad experience buying there products…. Customer service is out of the blue… they said replied in 48hours its been more that a month no reply…. Not going to trust this company anymore

"I am extremely disappointed with Echelon"

I am extremely disappointed with the poor customer service that I have received from Echelon that I recently purchased an exercise bike from. I had bought a brand new exercise bike and immediately noticed that it was making a lot of noise. This was very frustrating, as I had expected to be able to use the product right away and without any issues.

I reached out to customer service to report the problem and they asked me to run various tests to try and identify the issue. I followed their instructions and provided them with the information they needed. They then informed me that they would send me a replacement part to fix the problem.

However, after a month had passed, I had still not received the replacement part that was promised to me. I had contacted customer service several times during this period to inquire about the status of the replacement part, but I was met with silence. I was extremely frustrated and disappointed with the lack of communication and follow-up from the company.

To make matters worse, when I contacted customer service again to ask about returning the exercise bike, I was told that I could not return it. This was shocking to me, as I had not been able to use the product due to the noise issue and had not received the replacement part that was promised to me. I felt like I had been cheated out of my money and was now stuck with a product that I could not use.

The poor customer service that I have received from Echelon is completely unacceptable. As a paying customer, I expect to receive a certain level of service, which includes prompt and effective communication, and the ability to return or exchange products that are faulty or defective. The company has failed to meet these expectations and has left me feeling incredibly frustrated and dissatisfied.

In addition, the lack of follow-up from customer service is concerning. It is important for companies to keep their customers informed and updated about the status of their issues. The lack of communication has made me feel like my problem is not a priority for the company and that they do not value my business.

Overall, my experience with Echelon has been incredibly disappointing. I feel like I have been cheated out of my money and have received poor customer service. I would like to see the company take responsibility for their actions and make things right by either sending me the replacement part or allowing me to return the exercise bike for a full refund. As a customer, I expect to be treated with respect and fairness, and I do not believe that this has been the case in this situation.

"it is nightmare to cancel the…"

it is nightmare to cancel the membership. think twice before you buy any subscription from Echelon Fiteness

"I purchased a Echelon Rower and only…"

I purchased a Echelon Rower and only had it three months and only had used it 3 times (due to lots of traveling) and once I settled down and started using the Resistance Controller stopped working - The only way to get any "customer service" is through email and then all they do is send you a cut and pasted troubleshooting chart which I had found the day before online. I tried all the required steps to fix the machine except replacing the controller (which was only 3 months old and only used 3 times) and which was not sent with the new machine as a back up. So, I emailed them again and asked for a phone call or for a replacement part as per the 1 year warranty and I have not had any response. I asked for a phone number to call to actually speak to someone and nothing was provided. STAY AWAY FROM THESE PRODUCTS!!!!!

"I purchased an Echelon bike from Costco…"

I purchased an Echelon bike from Costco January 2022. It came with a free year of classes. I ended up returning the bike after a few weeks. I noticed a charge on my credit card for $34.99 on 2/2/23. The date the charge posted was 1/30/23. I never received any communication that there was an upcoming charge. When I contacted the company via chat I was told charge was made on 1/28 and I was past the 72 hour window to request a refund. It didn't post to my account until the 30th. Apparently a person needs to check the credit card billing dailey. I then called and talked to customer service. No resolution. I did request to have my membership canceled. Not a good way to run a business.

"Awful customer service."

EX3 has broken, will not maintain a Bluetooth connection. Customer services advised that I replace three parts (consumer fitted). Cost of parts £75. This was done, however the issue has not been resolved. I am now being told that I am not eligible for a refund because the parts (which echelon told me to purchase) have been fitted. How am I to know that they wouldn’t work unless they are fitted?!

Next steps is that I am advised I must pay for an engineer to visit to work out what is wrong, this will cost me £99, following which I will have to pay for the repair and any parts required.

All of this time, I have a membership which cannot be used.

Furthermore, Echelon also charged my expired debit card two years in a row for my membership fees, amounting to £700. The area of the website where you cancel membership doesn’t work and never has done when using the link provided in the renewal email.

Currently waiting for trading standards to assess the above.

"This company is deplorable"

This company is deplorable. I ordered a rowing machine and decided to return it 6 days later. The website clearly states they have a 30 day return policy. I have gotten the same reply at least 10 times, saying my concern has been escalated to someone who can help. If i reply to that message, I get a message saying "echelon is still waiting on my feedback" yet they ask for no feedback. They created this circle of emails to avoid having to actually return the item. I'm sure after my 30 days is up I will get a human response saying they can no longer accept my return because the return window has closed. This company is beyond frustrating and I hope they go out of business. I would tell anyone I know never to buy anything from Echeclon!!