"Scam"

Awful service. Paid over £1500 for a 50% deposit for an event which they couldn't provide twice. They have witheld the money for almost 3 years and point blank refuse to refund or change the event. Whats more, the customer service staff are rude and dismissive and happy to keep your money! Now they are saying the remaining 50% balance is due or you lose the first deposit. Scum bags.

"DO NOT USE THIS COMPANY!"

DO NOT USE THIS COMPANY!
They repeatedly cancel events and refuse to give a refund. It's an absolute joke!
No refund, no suitable alternative offered, they just think they can hold onto you money for two years!

"If I could give no stars I would"

If I could give no stars I would. I paid for an event back in August 2019, Which was due to happen in July 2020. Due to the pandemic it didn't go ahead. In the March 2020 they informed me that if I didn't transfer to the following year in 2021 then I would lose the large sum of money I had already paid. That was my only option, no refund, and no using the funds to transfer to another event. I accepted in the hope 2021 would go ahead, however it is not and they still refuse to give me a refund or use the balance for a different event, they are suggesting again it can only be moved to 2022. It is honestly the worst customer service I have experienced and would never use them again. They would of been making interest on my businesses money for nearly three years by the time the event comes around. It is disgusting.

"Awful"

Awful, dodgy T&C's utterly unwilling to negotiate or offer alternatives, whatever is offered you have to take or suffer cancellation and forced to pay in full. Terrible customer care, longstanding customer, treated like an idiot. Never will use again

"I repeatedly tried to cancel this…"

I repeatedly tried to cancel this booking
Even before the covid
I think the way you treated me is disgusting
I will never use your company again
And I will tell anybody never to use your company
I accepted I would lose my deposit but to threaten me degusting
As it has turned out losing family members has put it in prospective
So keep your money

"Would give no stars if I could"

Would give no stars if I could. Awful company with no morals. Booked Ascot last year no refund options. Forced to this year which has now been cancelled again. Again no refund 100% cancellation fee. Avoid this company.

"They use high pressure sales techniques…"

They use high pressure sales techniques to get you to sign up and pay a deposit, often saying that there is a massive discount which is a total lie as its not discounted at all, just a deceptive sales technique, they will also say that these tickets will go fast in probably 15 minutes, don't fall for it, do check there prices, and then break down the accommodation and flights and yo will find that its cheaper and safer to not use them, they overinflated prices and benefits, they will not refund you if teh event is cancelled etc

"Avoid this awful company"

Avoid this awful company! We had to take them to court to recover the £7000 we paid for a trip which was cancelled in April 2020 due to Covid-19. They were insisting that instead of a refund, we had to accept their substitute event taking place a whole year later(this probably won't even go ahead either!) Check the contract - there is a really dodgy clause which says that if your trip doesn't take place, instead of a refund they will provide a substitute event. This means they put you on whatever event they fancy, on whatever date they choose, and if you are unable to attend that's your own fault! They did eventually agree to a voucher to use on a future trip but as it was a lot of money, and we didn't know when we would be able to use the voucher, we wanted a refund. Finally managed to get it refunded through legal proceedings. It is an absolute disgrace that they treat their clients like this when a trip was cancelled through no fault of our own. The way they have dealt with the pandemic is very short sighted because we will never use them again and surely others experiencing similar issues won't either.

"Booked a package for Wimbledon for both…"

Booked a package for Wimbledon for both our mums for 2020, and we’re worried about their health for 2021 but were flatly refused any refund. In the last 2 years we’ve booked another 3 events with this company( obviously no client loyalty) and subsequentlywill never never use them again.or recommend them.

"Just Don’t 😣"

Booked an event at Fat Duck with accommodation for in laws Golden Wedding and paid for family. Unfortunately the venue cancelled due to C-19, understandable, lovely email from the venue stating no money has been taken, we managed to do something else ourselves for them and they had a good day. Much to our surprise Imperial Cooperate Events however refuse to return the money. This is despite £10,000’s of business with them. They have been rude, dishonest and threatening - please don’t believe anything the sales person says, don’t trust anything agreed with them, once your money is with them the company doesn’t care, expect immediate sarcastic emails, lies and legal threats from their customer services team once they fail to deliver.