"Absolutely Disgusted"

I ordered a copper personalised cake topper for my wedding. When the order arrived it was neon orange, I contacted the company via facebook and received an apologetic message and a promise of the correct cake topper being sent within the week. I was thrilled and thought about how amazing the customer service was....however, after weeks of chasing up the order as our wedding date was drawing closer, there was no further contact from the lady I spoke to. It was such a disappointment and I was so upset. I don't think I would have minded if it was for something else, however this was our wedding day and to completely ignore customers after you have promised something is absolutely disgusting. I will never use this company again and will deter any of my friends from using this company in the future.

"Great service and lovely designs!"

Great service and lovely designs!

"Very fast delivery and an amazing…"

Very fast delivery and an amazing product ! Looks beautiful on my Christmas tree ! Thank you

"amazing and so posh looking"

Really fast delivery and the products themselves are amazing. Using them as place settings for Christmas as they are so smart I am now changing my whole table settings to match the quality of these

"Delighted!"

Really lovely, delighted with the cake topper. Looks like good quality and was well packaged.

"Beautiful quality"

Beautiful quality, quick delivery. Will be back.

"Truly gorgeous product and amazing customer service!"

Truly gorgeous product, has simply made my dinner table with such a special touch. Customer service was amazing, fulfilling an urgent order as a special request. Couldn’t rate them more highly!

"Great product and quick delivery"

Great product and quick delivery

"Personalised Dog Christmas Tree Decoration"

We brought the personalised dog Christmas decoration and the quality was amazing! It’s beautiful! We can’t wait to hang it on our tree

"Ridiculous"

No communication on delivery date. Had to email myself to find out. Was provided with a date but then the item didn’t show up. Chased for a week with the company via email, text, phone calls and WhatsApp with contact details provided on website. Also tried to get in contact via social media (Instagram/Facebook). Only got a response once I said I would report them to trading standards and watchdog. All I wanted to know was when I would receive my order and if they were not able to fulfil it could they provide me with a refund.
No apology given, but I was refunded for my order. If they can’t fulfil their orders they should not be taking them, especially if they are providing customers with a delivery date. I’m not convinced the products even exist. Don’t waste your time, energy or money. Very unprofessional.