"Ordered a Dualit toaster online"

Ordered a Dualit toaster online, Dualit toaster not in stock. Got a message to say Dualit don’t have the toaster. Why advertise the toaster for sale in the first place?, just frustrating and a waste of time.

"Easy to use site"

Easy to use site, good delivery times

"Still chasing Order!"

Had to chase my order as no update/delivery after 5 days. Eventually got a reply advising half the order was out of stock and would not be delivered until end of September. Still waiting for the other half that apparently is in stock! Nearly 2 weeks now!

"Great service"

Really helpful advice. Goods arrived very promptly and well packaged. Thank you. I've already recommended to someone else who has subsequently made an order.

"Ascot are my go-to site for all our…"

Ascot are my go-to site for all our company's food service needs.
Excellent service and send fast!

"Zero customer service"

Zero customer service. I received the wrong quantity and received no response to several emails. Phones not answered. If you sell to the public, you need to provide some basic customer service.

"Excellent"

Excellent, prompt service.

"Excellent service and very happy with…"

Excellent service and very happy with the product will purchase again

"Order was spot on delivery slow"

Order was spot on delivery slow

"Ordered from them four boxes of vegware…"

Ordered from them four boxes of vegware bags paid via PayPal. First received the wrong goods they were quick to pick them up but my order supposedly was still with courier. Spoke to Sharon customer service assured delivery was on way but only half paid for full order so asked for a refund I have emailed telephoned and still nothing . Two boxes have turned up today but nothing from Ascot themselves I was a new customer not a good way to treat . Sound good on phone but customer service certainly lacks
Thanks for the reply not quiet right on facts had to chase to get refund