"A truly terrible experience"

A truly terrible experience. The original price was misquoted on the phone, the engineer came out and didn't bother to wait and see if the problem was fixed (it wasn't) so although he came again he completely misdiagnosed the problem which seemed to be totally based on guess work. When I then called a few days later to check prices and timings for the new part he said I needed (which would have been pointless and a complete waste of time and money anyway) the person I spoke to was unbelievably rude and refused to provide any clarity around pricing or timing. Having not followed up after this or provided any further information they then extremely aggressively chased me for full payment of the call out charge. I ended up going elsewhere to have the problem diagnosed (completely different to what Capital Repairs said) and fixed so ended up paying twice. I would seriously avoid using this company.

"Very satisfied"

Jason came to see my dodgy dishwasher. Friendly and chatty he had it sorted and saved me from a £300 purchase of a new machine. Glad to report it's all almost as good as new. Very satisfied.

"Capital Repairs destroyed my worktop"

Capital Repairs purchased and installed new hob and oven but left the worktop in utter disarray - very poorly sealed. I now have to repair the entire worktop. When I complained they offered to replace hob for additional £550 (after I already bought a new one from them). Avoid this company! They want business at any cost even if they are not able to do the job! Very poor quality!

"I found Capital to be very efficient…"

I found Capital to be very efficient and good value !

"Long and complex repair - very happy customer."

I bought a beautiful range cooker from Ebay that - despite being described as in 'excellent condition' did. not. work. Capital repairs saved the entire situation.

My journey with them started badly. The first guy they sent - Andrew -was dire: rude, arrogant, unhelpful and actually managed to make the situation worse but mucking up the wiring. He came twice, told me I'd bought a pup and that he was an alpha male, then we requested not to have him back. Capital then sent their senior oven engineer Gary who was great - knowledgeable, positive and helpful. The (many) repeat visits that I required while their senior engineer diagnosed the many different faults, awaited parts, fitted parts, and - at one point requested a wiring diagram from the manufacturers - were organised efficiently and smoothly. The diagnosis and repairs took several call outs and re-visits however as Capital repairs only change for the first callout and keep coming back until the item is working properly/ fixed and the customer is happy this was far less painful that it could have been.

In large part this was because the women I spoke to on the service desks each time were unfailingly polite, cheery, helpful and efficient. they made a potentially stressful situation as smooth and anxiety free as possible with their reassuring and calm approach. They could always see what was happening, what was being waited on and what needed chasing.

In short, I now have the oven of my dreams and I know that if I ever have any other issues with a household appliance I will be calling Capital Repairs again. I would have given them 5 stars but for Andrew...

However Gary and the rest of the team did a great job for us and I'm grateful to them for their wonderful, all-round service - Thanks gang.

"Very bad experience"

Very bad experience with the customer service Rabindra from this company. Had a repair for the extractor last month and they ordered the faulty product from the manufacturer. I have to call them every week for an update for a month still no update. Now I have doubt if they actually ordered the product since Mr Rabindra couldn't give me the info about the part details they ordered. He is very elusive and not helpful at all.

"I would award your engineer ten stars…"

I would award your engineer ten stars for his sheer persistence and determination to fit the replacement hob - no easy task!

Thank you Glen of Capital Repairs.

"Gary the engineer was outstanding"

Gary the engineer was outstanding. What was meant to be a regular Range installation turned out to be a lot more complicated due to faulty pipes found behind the old cooker. Gary worked tirelessly to ensure everything was perfect and he was superb.
Amazing job, thank you so much.

"Efficient"

Friendly, polite and efficient service.
The engineer Jason was very helpful.

Job Number 937665

"Excellent time keeping"

Excellent time keeping, very efficient and courteous.