Silver by Mail

Shopping & Fashion
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417 reviews
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Customer Reviews about

Silver by Mail

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Sybilla Strempel

1.00/5.00

"Poor quality all round"

Have bought several items but none of them have lasted. Two bracelets fell off my wrist, I have mended a third several times and one off the circles has fallen off my spin ring. I will never buy from this company again

04/01/2021

Christine

5.00/5.00

"Best things come in small packages"

Beautifully designed jewellery in exquisite packaging. A wonderful present.

04/01/2021

Pietro

1.00/5.00

"Order never arrived"

Order never arrived, chased up via the contact form on their website to find out it’s stuck in their system, no contact to tell me this though. I’m asked to contact customer service, but not given an email address. Check their website and there’s just the contact form. I’ve now asked for the order to be cancelled, let’s see if that happens or if I’ll be wasting more of my time!

28/11/2020

Claire Bramman

3.00/5.00

"Bought fairy lights ring and one by one…"

Bought fairy lights ring and one by one each stone fell out. Contacted but got no reply. Disappointing as I've purchased items before and was very pleased.

30/10/2020

Gemma Booty

5.00/5.00

"I’ve been ordering from here since pre…"

I’ve been ordering from here since pre internet. Fanastic customer service, good quality always guaranteed, offers, choices and free chocolate with every item. This is always my go to place for silver jewellery and gifts. Thank you

27/09/2020

Liam Croft

2.00/5.00

"Still haven't received an order despite being charged."

Purchased a birthday gift from their website with plenty of notice to allow for postage. My order still hadn't arrived the day before the birthday. I called customer service who informed me my order hadn't even been dispatched yet. The company was of course happy to take my money though.

I was told the item would be posted next day delivery. It has still not arrived. The helpfulness of their customer service team is commendable, but at the end of the day I have been charged for something I still haven't received. This may well be an isolated incident, but that doesn't make it any less frustrating.

11/09/2020

Joanne Mellors-Pursglove

5.00/5.00

"Over the Moon With My Jewellery"

I am always worried about ordering anything that pops up as an advert on my FB page, however in this case
I needn't have worried, This company is amazing!!!
The products I ordered are beautiful, fantastic quality and a great price, I love them all. especially my Amore bracelet & necklace. It was simple and easy to order on their website, my items arrived within two days of ordering, and the packaging is lovely, I loved the extra touch of a little chocolate in each box. I will definitely be ordering more from them. I am not usually one for writing reviews but on this occasion I felt I had to let this company know what a fantastic business they have thank you !! Very happy customer!!!

26/08/2020

Ian

5.00/5.00

"I was recommended by a friend to…"

I was recommended by a friend to purchase ear studs and other accessories from Silver and have just received my first order. The packaging was excellent and the attractive gift bag makes a very nice presentation plus the additional tasty piece of chocolate is a nice thought! I also had to contact Silver by telephone and the person, who answered my query couldn't have been more polite and helpful - so all well so far!
My order was dated 28th July 2020 and the goods were delivered on the 30th. It was therefore most disappointing to receive the latest catalogue of the Summer Sale offering 30% off everything the following day!
I advised Silver of this and they could not have been more helpful by telephoning me immediately and agreeing to amend my original order to take account of the sale prices. I was most impressed with their PR service and would thoroughly recommend this company.

02/08/2020

Elizna Visser

5.00/5.00

"Absolutely beautiful!!"

Absolutely beautiful!!! Love my Bella earrings and silver ring with gold heart! Super quick delivery, arrives in a little box with a jewelry pouch and chocolate! Will definitely use again!!

23/06/2020

Elisa

5.00/5.00

"Love this site"

Love this site. Jewellery is great quality, beautiful designs and great value for money. Always my first go to when I’m looking for myself or gifts. Returns effortless and exchanges no issue. Great site which I highly recommend.

11/06/2020
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