"My elderly father was delighted to…"

My elderly father was delighted to receive the swatches and was also impressed with the speed in which you dealt with his order. A professional service

"Samples"

Samples are good size to gauge feel and unique grain or lack of depending on type of leather , arrived super fast aswell thanks

"What a terrible experience we had with…"

What a terrible experience we had with this company and could never recommend them. Our sofa and footstool arrived with a huge fault on the sofa seat. I then had to take time of work to be home for the Homecare man to visit (weeks later) and assess the sofa. Obviously I couldn’t and didn’t want to use it the way it was. He advised it should go back to the factory as couldn’t be fixed at home. More time passed and another day taken out of my annual leave to be at home to get it picked up by the company. After weeks of then chasing up the company we finally received the sofa back. I opened It in front of the delivery guys so they could be witnesses. The original fault was still there plus the whole leather was now extremely misshapen and stretched and looked awful.
There clearly is no Quality Control in the factory to send out such shoddy goods. We were able to refuse the goods and the delivery guys returned it to the factory.
We were so disappointed but had enough and demanded our money back.
More weeks and many emails later we finally got the money back for the sofa but not the footstool - we kept the footstool even though we no longer needed it because the thought of going back to the company and wasting more of our time and energy was just too much and we decided enough was enough.
We have since bought a beautiful leather chesterfield sofa from Stonehouse & Barker which is perfect and just what we wanted - and a far cry from what we had received from The chesterfield company.

"Happy reviewer!"

We ordered 2 seater sofa and 1.5 seater armchair, having visited the warehouse and tried out a few different models. The pieces are attractive, well made and the most comfortable sofas we have ever had! The staff are really responsive to queries too - great experience ;)

"Requested 5 leather swatches for a Sofa"

Requested five swatches for the Astoria Leather Sofa at the weekend. Received promptly today with a 43 page brochure. The samples (6 x 2.5 inches) gave me a clear indication of the colour and also the grain which does vary depending on the colour chosen. The quality seems very good, nice and soft to touch.

"I loved my samples can't wait to decide…"

I loved my samples can't wait to decide what I'm going to order

"Beautiful quality leather, superb choice…"

Great service and beautiful quality leather samples. Due to the huge range of colours and the fact you can only order 6 samples at a time, as none quite match my sofa, I have had to order a second 6 so has delayed my order. It would have been helpful if I could have ordered more the first time. However, beautiful catalogue sent so now considering another sofa, not just a foot stool!

"The chair is fantastic but it took much…"

The chair is fantastic but it took much much longer to arrive than I was told. It took around 4-5 months

"The quality of the Chesterfield we received was excellent,but.."

The quality of the chesterfield we ordered is excellent,but we have given the review 3 stars firstly due to the long drawn out process of making the settee which seemed to go on forever and secondly the incredibly poor customer service we received,with no updates on how the build was going,no return phone calls etc,it was always one way traffic from us!Vast improvements are req with customer relations.

"Sofa and chair"

Love the sofa and chair, great quality. Looks amazing, comfortable and We will definitely recommend