"I’m sure Mooloolaba music is good"

I’m sure Mooloolaba music is good, I grew up on the Sunshine Coast so I know they are a classic staple business of the area and I was keen to support it. But your online user experience is so so bad. I have read your response to the other 1 star review on here and I’m sorry but your justifications just don’t fly.

There are so many affordable website programs and online payment systems to use these days. Literally every other business has gotten on with it and has used products that create a good user experience for their online customers.

The fact that trying to get something shipped to you is so difficult to figure out online is just a bad experience really. I accidentally ended up selecting click and collect (which is the default for an online order which is already weird) and then got an email saying that I needed to call the shop and pay for shipping over the phone. Which I did, but I received no shipping info - the only thing I received was the order recipe which said to log into an account that I don’t have to track the order.
Woeful experience. Sorry guys you need to just pull your socks up and make the small investment in a better online experience.

"They had the pedal i wanted (Strymon…"

They had the pedal i wanted (Strymon Cloudburst, truly amazing) in stock, at a lower price than anyone else, and they got it to me in 2 days. Thrilled with the service.

"Orderd from darwin arrived my pedal in…"

Orderd from darwin arrived my pedal in 4 days. Loved it will order more from here

"Fast shipping and decent internet…"

Fast shipping and decent internet shopping experience. I would shop here again

"Really friendly staff"

Really friendly staff, excellent communication, timely delivery. I definately recommend Mooloolaba Music.

"Goods received as described"

Goods received as described, well packaged, very timely delivery, and my two items were on sale for a great saving. Would deal with them again based on my experience.

"Been a customer since 2009"

Been a customer since 2009, always friendly attentive service, & good prices, well worth the 100km round trip.

"Gibson SG 61"

Cannot complain got a dream guitar delivered for a decent courier fee but the guitar is spectacular, the service fantastic and the product as good as it gets, and the lady that helped me online was very helpful and happy to help .. will buy again no doubt

"Mooloolaba Music Are Awesome !!!!"

Mooloolaba Music Are Awesome !!!!, As For The Courier You Use Not So Much , Aramex Sent My Item From You Down To Brisbane And Now Back Up The Coast ..?? I Am Still Waiting For It In Hervey Bay. With No Update On Tracking Since 06/04
1 Very Disappointed Girl Still Waiting On Her Amp

"Great Service"

I was looking for difficult to find Ukulele strings. Mooloolaba Music to my delight had them. Unfortunately, the incorrect strings arrived, however after a phone call, the correct strings were sent at no extra cost to me. A joy to deal with.