"Absolutely worst service in the world…"

Absolutely worst service in the world driver left us at Pine knob and driver was driving erratic not only would I never use this company again but I am filing a small claims lawsuit again the company and the driver run as fast as you can form this company 💯💯💯💪

"Party by shut down and they had the…"

Party by shut down and they had the worst customer service! Dnt not book !!!

"Left in the rain for an hour"

Spent a day in Toronto for a jays game, and it took the driver over an hour to find us at the pick up location they chose!
Complete chaos. Definitely will not be renting from them again. Paid over $900 to be left standing in the rain. I would have rather of just gotten a Uber. Get unprofessional.

"We were promised bottomless champagne…"

We were promised bottomless champagne but inly to get 2 bottles of which one of them was given to us after we asked and driver had it in the front sit.
We were promised birthday banners and red carpet for photo shoot,but the driver said because it was raining and also that the carpet was dirty therefore we shouldn't bother.Very disappointed with this,as my highlight for the whole booking was the red carpet and shoot.

"This company is not trustworthy"

This company is not trustworthy. They owe us money for a trip we did for them in Philadelphia. I am a local limo service. Trip ID- 57674

"Fantastic experience with Empire Limos"

Fantastic experience with Empire Limos. AJ, the driver arrived in time and treated my 80 year old mother like the star that she is. Thankyou AJ for making our day extra special. God bless you x

"Top service and easy to deal with"

Dealing with empire limos was so easy, their communication was great, easy to deal with and very affordable. Customer service was top notch couldn't thank Jennifer from empire limos enough.
The driver on the day arrived on time which proves that their punctuality was on point, he also was very patient waiting for the bride, pick up time was also on point and was patient waiting for us to leave. The car was spotless, decorated as explained, well-mannered and a top gent. Will definitely recommend to anyone else.

"They botched my brothers funeral"

We hired this service for my 28 year old brother’s funeral. They were to pick us up at 8:30am and we had a few destinations. At 8:35am I called asking for a status update and was told I would be called right back. 10 minutes later I decide to call back and was told the driver is stuck in traffic. I told the dispatcher that we are already late to the funeral and to have the limo meet us at church to continue our trip from there. The limo never showed up even at the church to continue our trip. They completely botched my brothers funeral.

When I called to ask for a refund it was admitted to me the driver was not in traffic he had overslept.

Horrible customer service. If I had not called I would still be waiting for the limo. On top of it they lied the whole way through.

"They were on time, reliable, and friendly!"

They were on time, courteous, and friendly. Couldn't ask for anything more.

"Amazing Service on Saturday 17th April…"

Amazing Service on Saturday 17th April 2021 for my parents Golden Wedding Anniversary. The driver made the whole experience for them and took photos of them for me. Easying booking process and great service. Highley Recommend the Rolls Royce Phantom