"Terrible Service! Over Promise and Under Deliver! Buyer Beware!"

We utilized Frootion for our EBAY design template and intended to use them for our Channel Advisor Store. Note, the intended to. The problems/issues are too many to list. Some included promises about their design capabilities and others about contractual details. When we requested help and support it was not there. . . told to contact online support. There templates are just that templates. We were told we could customize everything until it came time to doing it. Then we could do it this way or that way and that was it. There is no customization. They do good graphic work but that is it. Beware!

"Extremely poor customer service!"

Been with Frooition for about 2 years now. Back then they were good. You could talk to the designer via email, customer service via email etc etc.

NOW when you have a problem its virtually impossible to get anything sorted out. The prices are getting ridiculous for what they do.

The design is ok (template based with limited personalisation) and delivery of the show/website was fairly prompt.

However the recent changes to customer service in my opinion are the start of the demise of Frooition unless they get their act together.

In todays world of IT companies fighting for your business customers need FULL AND FAST support for website problems, ITS THEIR LIVING Frootion!! Take note of that!!! No website working....no income!!

For now i'd totally recommend you go elsewhere and AVOID Frooition at all costs until they make customers a priority and not trying to make as much money as possible