"Avoid Love the Pain Store - Terrible Customer Service and Unfulfilled Orders"

I placed an order with Love the Pain Store on November 2, 2024, for a kit that I was assured via their LIVE chat was available and could be shipped out quickly. To expedite the process, I paid an additional $40 for rush shipping. Unfortunately, it is now February 2025, and I still have not received the item.

I have attempted to resolve this issue for over three months, contacting the company week after week, only to be met with no response, excuses, or even threats to cut off communication if I continued to ask about my order. It has become clear that this company has no intention of fulfilling my order or providing a refund, effectively stealing my money.

I have every correspondence saved as proof, including screenshots of my payment to the owner’s personal Venmo account. In November, the owner assured me the item would ship promptly with expedited shipping, yet here we are over three months later with no resolution. I’ve even offered compromises, such as accepting a different item, but the company has been entirely unwilling to work with me.

It’s incredibly disappointing that this company operates in such a dishonest and unethical manner. It’s clear they don’t care about their customers or the damage their actions cause. Avoid Love the Pain Store at all costs.

"DO NOT BUY FROM THIS VENDOR"

**DO NOT BUY FROM THIS VENDOR**

If it was possible to leave zero stars, I would!

I ordered and paid for two triathlon suits on August 15, 2024. I eventually received my first suit in a panicked delivery in late October, after leaving multiple texts and voicemails reminding the vendor that I needed it for the Ironman World Championships I was flying out for that week! By this point, my patience with owner Ben Haas had entirely run dry, but I was beholden to him and his inept company, since I’d already paid for two suits and needed at least one to take with me for the event.

Roll forward to today, February 2025, and I’m still waiting to receive my second suit. That’s over 24 weeks since I ordered and paid for both suits!!

On top of this, to receive my first suit I was charged an additional $32 for express delivery, despite delivery being included in the original quote.

There’s no denying the trisuit I received is fantastic, but the service and attitude of this company and its owner Ben Haas is mind-blowingly terrible!!! They clearly have no processes in place to manufacture suits the way they promise, and their customer service is literally the worst I’ve ever experienced.

Do not buy a Love The Pain product. The pain isn’t worth it!!!

"Scam dont buy it TERRIBLE EXPERIENCE"

I placed my order in August and paid extra for express shipping to make sure it arrived on time. This didn't happen and in September it was returned to them (they insisted it had been delivered until they got it back).

For them to send it to another address, they want me to pay the delivery fee AGAIN or they can make the refund but 20% less of what I paid.

I believe they should take responsibility of who carries and delivers their products, since we are paying them to make sure we get our product, not the shipper.

Regardless, I would have payed again if their customer service was nice and really tried to find a solution, but they are SO RUDE. They really don't care if you get your order and don't even try to make it happen: "We do not control you, addresses you put, your timeline, or the timeline of the shipper."

I insisted on my refund, so they said they would ask finance to send me the form for me to fill and get my money back, and still nothing...

Apparently de cannot control what their finance department does either... WORST customer service ever.

"Worst customer service"

I placed my order in August and paid extra for express shipping to make sure it arrived on time. This didn't happen and in September it was returned to them (they insisted it had been delivered until they got it back).

For them to send it to another address, they want me to pay the delivery fee AGAIN or they can make the refund but 20% less of what I paid.

I believe they should take responsibility of who carries and delivers their products, since we are paying them to make sure we get our product, not the shipper.

Regardless, I would have payed again if their customer service was nice and really tried to find a solution, but they are SO RUDE. They really don't care if you get your order and don't even try to make it happen: "We do not control you, addresses you put, your timeline, or the timeline of the shipper."

I insisted on my refund, so they said they would ask finance to send me the form for me to fill and get my money back, and still nothing...

Apparently de cannot control what their finance department does either... WORST customer service ever.

"Das mit Pain meinen die wörtlich."

Ich hatte schon viel Schlechtes im Vorfeld gehört und gelesen - und es hat sich bewahrheitet.

Nach dem ich in einem Forum über die Restrukturierung des Stores und Verbesserung des Kundenservice gelesen hatte, entschloss ich mich, einen Bestellversuch zu wagen. Ich mag einfach die Designs und habe auch bereits über Kleinanzeigen einen Anzug erwerben können mit dem ich sehr zufrieden bin. Passform und Qualität sind den Preis wert!

Also bestellte ich und war überrascht, dass ich schon nach einer guten Wochen einen Triathlonanzug zugesendet bekommen hatte. Nur leider nicht den, den ich bestellt hatte, sondern die Damen-Version.

Unabhängig von der stark abweichenden Passform, unterschieden sich Damen- und Herrenversion auch im Design. Leicht zu erkennen, wenn man vergleicht.

Also reklamierte ich, bekam auf die erste E-Mail keine Antwort, auf die zweite dann die Frage, wie ich das denn wissen könnte, dass die zugeschickte Version für Damen sei? Weitere E-Mails folgten. Einsicht oder Bereitschaft zu helfen. leider Fehlanzeige.

Mal abgesehen davon, dass Reaktion und auch Inhalt der E-Mails jeglichem Serviceanspruch widersprechen - scheinbar kennt das Team ihre eigenen Produkte und Prozesse nicht. So schlecht bin ich selten als Kunde behandelt worden.

Nach E-Mail Nummer 6 wurde ich gebeten, den Rücksendeprozess über die Website zu starten. Die Rücksendebedingungen hatte ich mir natürlich schon durchgelesen und was stand da? Ich solle eine E-Mail schreiben... Jetzt hänge ich also in einer Endlossschleife fest und fürchte, das wird nichts mehr mit meinem bestellten Anzug. Und ob das mit einer Rückerstattung klappt, da bin ich mir auch nicht so sicher.

Fazit: Gibt ja nicht umsonst Bewertungsportale, sollte man sich in Zukunft nur dran halten.

"Schon 2x Trikots ohne Probleme bestellt"

schon 2x Trikots bestellt. Es ist alles perfekt gelaufen, die Größen haben gepasst. Per Chat ist der Shop gut erreichbar.
Einziges (aber unvermeidbares) Manko: Zoll-Gebühren für den Import nach Deutschland

"Wer gern viel Geld verlieren will, kann gern bestellen"

Ich habe vor drei Monaten einen Triathlonanzug im Wert von 550€ bestellt und mich anfangs sehr gefreut, da die Lieferung innerhalb einer Woche erfolgte. Leider erhielt ich den falschen Anzug, was die erste Enttäuschung war.

Der Kontakt mit dem Kundenservice war mühsam. Nach anfänglichem Abstreiten wurde der Fehler schließlich zugegeben. Mir wurde eine Ersatzlieferung zugesichert, die angeblich schon unterwegs sei, aber es wurde keine Sendungsnummer genannt.

Seitdem zieht sich das Ganze hin und dauert nun schon drei Monate. Ich habe mit PayPal bezahlt und das Problem gemeldet. Der Händler will das Geld zurückzahlen, wenn ich den falschen Anzug zurücksende. Leider wurde mir eine falsche Adresse genannt, sodass die Sendung in den USA nicht zugestellt werden konnte und nun wieder zu mir zurückkommt.

Mal sehen, wie es ausgeht, aber mein Rat an euch: Lasst die Finger von dieser Firma.

"SCAM, SCAM, SCAM"

Last time I wrote was Mar 16, 2023. Thought an update may be called for.
This is a SCAM. Plain and simple.
Since my order was placed and PAID for on July 25, 2022 ... still no delivery.
Emails go unanswered.
And still they have the gall to send me promotional emails.
Honestly, STAY AWAY from this unscrupulous company, unless you "love the pain" of losing money.

"Scam and fraud company"

On Jan 2020 I did an order for my tri suit LTP9980
after long wait I msg LTP to make a 100% refund that they refused to do.
With other scammed members we file a complain on BBB + I went to my bank and Visa to return all my money from this fraud company.
after 6 months with help of my bank, they fully returned money via bank negotiation (not via LTP)
So if you a struggling to get your money for the order from LTP back, please just go to you bank, file a complain regarding fraud and scam transaction, attach all relevant documents and emails from LTP where they telling you that your order is still processed or they will not refund you back, and send it to your bank.
They will take an action.
Unfortunately even after 4 years, I can see that many people still want to buy something from LTP and LTP is still making money from everybody and not giving ordered products in return!
Beware of this scam company!

"To my fellow risk takers "

After reading the negative reviews, I chose to still risk it. Shame on me. First order was great and received my cycling bibs and they were very nice quality at a good price. On the second order, they made a careless mistake on the shipping which opened up the can of worms. After 8 months of sporadic communication and promises they would ship a new order, they settled and gave me a store credit. They refused to give me a cash refund. I then had to put more money in to use up the store credit. They have horrible customer service and business acumen. I am still surprised how they have not been prosecuted based on the other stories.

To my fellow risk takers, I too thought it was worth the gamble…it is not. You might get a good product here and there, but they will eventually get you and make you “love the pain.” (Damn that was a good *mic drop moment)