"Great professional and an easy app to…"

Great professional and an easy app to book through. The customer service representatives are great if you can get through to them via the AI chatbot

"UTTER DISGRACE"

My recent pedicure session—booked by my husband—was an outright disaster. The so-called “professional” they sent to my home clearly had no understanding of what a pedicure even entails. None of the services outlined in their description were carried out unless I explicitly demanded them:

- No nail filing
- No cuticle care
- No exfoliation
- No massage

All I received was an hour of soaking my feet and a sloppy nail polish job that left polish all over my skin. I am pregnant, and to avoid unnecessary stress, I kept quiet and let the session end. But I was left absolutely livid afterward.

This isn’t the first time Wecasa failed us. My husband previously booked a pregnancy massage for me as a Valentine’s Day gift, and what I received was an absolute joke:

- The “professional” arrived without massage oil—a basic requirement for the service. I had to provide it myself, which is beyond unacceptable.
- Halfway through the session, she casually revealed she’d been in an accident and was medically unfit to work in the UK. How is Wecasa allowing someone in that condition to perform physical treatments, especially on pregnant women?
- The 90-minute massage ended after 60 minutes, with the excuse, “I forgot, sorry, I had an accident and forget everything lately.” Seriously? This is who they consider fit to represent their company?

Who is responsible for screening these people? Who is being held accountable when their so-called professionals jeopardize customer health and safety? Or is Wecasa’s business model simply to take money while cutting corners on the most basic vetting procedures?

As if these disasters weren’t enough, I was then confronted with sheer disrespect from one of their employees. Instead of addressing my complaint with the seriousness it deserved, she had the audacity to tell me, “I do not think this is the proper place” to raise my concerns which was a direct message on LinkedIn.

I am shocked that their employees believe it’s their place to tell a paying customer where they should or shouldn’t raise complaints—especially after every formal channel had already failed me. When a company ignores customers at every turn, every channel becomes the right place to raise a complaint. Her dismissive, condescending attitude only proves how little Wecasa values its customers.

ALL IN ALL, STAY AWAY FROM THIS COMPANY. I DO NOT RECOMMEND WECASA TO ANYONE.

"Perfect massage with Tania"

It was great

"Cardia is a great cleaner ! "

Cardia was lovely, great cleaner and very professional also. Thank you

"Jit was great"

Jit. Was great. Very dedicated to gettting the job done.

"Easy honest and helpful -"

Easy honest and helpful -
Thank you to Leboko- such a nice guy and did an amazing job

"Great cleaning service"

Thorough, professional and attention to detail clean from Abdikadir

"The cleaner was a very kind young man…"

The cleaner was a very kind young man who was eager to work and swept the stairs betfer than they had ever been swept. Thoroughly recommended.

"Great cleaning as always."

Great cleaning as always.!
Really appreciate the reliability.

"AVOID WECASA – COMPLETE MISMANAGEMENT & UNRELIABLE SERVICE"

I had an awful experience with Wecasa, and I strongly advise against using their services. My cleaning session was booked days in advance, yet just one hour before the agreed time, the cleaner canceled because my home was “too far” from their previous job. This is a clear sign of terrible scheduling and complete mismanagement by Wecasa.

I had planned my day around this appointment, only to be left scrambling at the last minute. If you need a reliable cleaning service, look elsewhere—Wecasa cannot be trusted to honor their commitments.