"Worst customer service experience & very unprofessional "

I recently had a disappointing experience with General Hardware Supplies Ltd Homevalue. I encountered two main issues:

• Incorrect Order: I received the wrong order, and it’s been unclear how to resolve this. It would be helpful if there was more information on how the incorrect items can be collected or how the issue will be addressed.

• Unprofessional Phone Call: Last evening at 6:26 pm, both my mother and I received a call from an employee regarding the order. The tone of the conversation from the employee was aggressive, and the overall conduct of the employee was unprofessional. The employee mentioned she was the business owner, which I found hard to believe due to the way the call was handled (she gave false misleading information) It was surprising, considering the level of professionalism I expect from a company.

My mother has a learning disability & i let the woman know this over the phone before handing the phone to my mother. The lady began to raise her voice even more so whilst on the phone to my mother. My mother’s mental health has deteriorated overnight due to the interaction with the employee.

I hope these concerns are addressed soon, as I am still waiting for a resolution to both the order issue and the unprofessional phone interaction

"Went for a job interview and was…"

Went for a job interview and was offered the job, then after giving notice in current job they have others to interview. Badly managed not worth applying for jobs here

"Jarlett was so helpful arranged…"

Jarlett was so helpful arranged everything for me. Great store nothing to much trouble Nicola in customer care also extremely helpful will definitely shop there again.

"Limerick Hardware stores"

I have always had a very positive experience dealing with General Hardware, Newcastle West, Co. Limerick. Both in person and over the phone. The Staff are friendly and professional. They are always on hand to assist and provide good advise.I live in an older house, which has needed a lot of work, I have dealt with General Hardware regarding insulation and flooring my attic,fitting a stira, stove parts and care,painting,fitting doors and handles,lighting, garden seating and
outdoor products, bathroom renovations, and much more. They have always provided high quality products and materials,with a very good price point. Plenty space for parking. Overall, I would highly rate General Hardware Newcastle West.

"DIY (non expert )"

As a novice diy person I took on the challenge of building a patio in my back garden … from the start of this project , the staff from General Hardware were most helpful and kind. They worked with me and gave me suggests with materials .. Thank you so much , am very happy with all materials purchased from General Hardware and looking forward to spending time outdoors this summer. Sinéad