"Great Customer Service"

Have always received purchases in a timely manner. Recently had a warranty issue with a product and Pool Supplies Canada handled the warranty return and replacement very fast and made the process very easy.

"I built a cedar hot tub and have been…"

I built a cedar hot tub and have been using them to design the pump, sanitation and filtration system. They have been extremely helpful and readily available to answer questions. Compared to their competitors their service has been excellent.

"They delete bad or constructive review"

They provide fast shipping at great prices, BUT they remove their google review, you know why ? Because some people were reporting that they change or delete bad product review on their website.
Well, it's not uncommon practice, but it's shady, especially for pool product, because nowadays they are low quality and very high price for quality.

"Terrible Customer service for sub par products"

Made a substantial order including a winter cover Sept 2023 and 12 water bags. The winter cover is great and as described.

Water bags are poor quality and the company makes it very hard to get a refund on sub par merchandise. I have submitted 3 refund requests and completed all the steps they required. I still have not received a refund. My pool has been closed for a month and now the 5 remaining water bags are also not holding water.

Terrible customer service and this company does not stand behind their products.

"Pool Supplies Canada Staff are Competent and appreciated"

I appreciate the quick and excellent help to my pool pump issue I got from Natasha K of Pool Supplies Canada. Not only was she very polite in our discussions, but also very knowledgeable on Pool Supplies Canada products. She resolved my issue within a day or so.

I will definitely be back to Pool Supplies Canada for all my future pool supply needs,

Thanks Natasha,

Ed Nowakowski

"I have made some large to me purchases…"

I have made some large to me purchases at discount prices from Pool Supplies Canada I am very pleased with each item recieved exactly as described or better than local my area of Orillia/Barrie pool stores The delivery time is fast I had to ask for a refund and I was reimbursed immediately with no issues I bought a Raypak heat pump works amazing a new liner quality at discount prices The customer service people are organized patient clear and concise Fantastic People at Pool Supplie Canada 🇨🇦 They have my business hands down !!

"Unreliable"

They are unreliable unprofessional zero customer service no follow up on quotes request

"Always good service"

Always good service. I really like the option to pick it up on my own. It's very personal, like the chat options.
Thank you for the service.

"Excellent Service"

Excellent Service, Jessica was fantastic on the phone!

"Fast efficient service with my warranty…"

Fast efficient service with my warranty claim.