"I had similar bad experience as most…"

I had similar bad experience as most people here. Ordered products and got confirmation email of order stating I’d get tracking once dispatched, but on one of those ‘do not reply’ type emails. Nearly 2 weeks later still no email re dispatch. Went on their website and submitted online query about order. Got no response. Few days later found email address on their website so emailed on that (oddly the same email address as used for the do not reply email). Still no response. Few days later (Fri) rang them and eventually someone picked up. Asked about order, said was dispatched 4 days after I placed order. He said he’d email me the tracking number. I received nothing. Phoned again and spoke to someone else who said they’d email me the tracking no. I did get this later in the day but it gave me no tracking info on post office site, just message about can’t provide details, check again tomorrow. I emailed him back and said doesn’t look genuine. He assured me it was and would ring post office straight away. I got no feedback. Still said same message on PO site next day. I emailed again and just said I just do not believe it’s been despatched and asked for a refund. He said no problem and I got an email confirming refund would process in a few days. One week later, surprise surprise still no refund. Reported to PayPal who look like they are sorting it out. Glad I used them!

"DO NOT USE"

DO NOT USE! Complete lack of contact re purchase. No answering of phone-calls or e-mail when trying to query lack of delivery, or refund. Have given-up after months of trying to get my item delivered or my money back. Wish I'd read the reviews first - note that on their website, neither of the links to see reviews actually work.

"Do not place orders with this company. "

UPDATE: The items finally arrived this evening, 17 days after placing the ‘next day delivery’ order. So it seems like others have said, First Lighting are legitimate, but very slow on sending and poor on communication. Changing from 1 to 2 stars.

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Terrible customer service, poor communication, and just do not do what they say they will.

Placed an order on 19th May and paid £10 for next day delivery.

Chased them on 24th May and it took them a couple of days to respond. The email contained my order number and another number (that is all!) which I assumed was a Royal Mail Tracking number. Tracking info just says ‘we are waiting for the sender to despatch the order’.

Requested a refund for the next day delivery charges which they said they would do, and did not.

Requested information as to when my order would be sent and was told ‘ I am going to get this resent express delivery again today as I am not sure what is happening to Royal Mail.’

They did not follow through. They have not sent it. No email. No new tracking info. Nothing 2 days later.

They take days to respond and their replies are extremely light on the details.

16 days later and nothing has arrived. I have requested a refund. Will update as to what happens but wanted to let others know how poor this company’s service is.

"Incorrect product delivered"

Incorrect product delivered, weeks after it was due. No communication, has ignored request for refund or replacement. Stay away from this company.

"Wished I looked at reviews of this…"

Wished I looked at reviews of this company, same experience will file a dispute, been given a very tall story this evening, not really worth putting into writing other than to say I find it very difficult to believe anything this man says

"One star as cannot give zero"

One star as cannot give zero. Ordered on 5/3. Now 6/4 still nothing stay away

"Genuine company - just slow"

After a bit of chasing via email, my order did arrive 12 days after ordering.

"First Lighting does not post your order - BEWARE"

Would not give this company even 'one star'. Ordered on 1st March. Was told they used 2nd class Royal Mail. No tracking number provided on their site. On 11th March still had not received the order so phoned; was told the goods are coming but could not give the tracking number. No goods came. Again I phoned on 14th, a person called "John" promised the ordered had been couriered on 14th for next day delivery by D F Solutions. Sunday 17th March still no sign of a courier or the goods. How can this company stay in business? Why lie to customers.
Went back to Paypal, told them the story; a full refund has been agreed.
Ray - Bristol, Somerset

"Scam company (updated.. Poor) "

(Update. Shortly after submitted review 16/3.. Rxed products. So, not scam just really bad customer service)
Scam company. Order processed as in stock and next day delivery, money taken (21/02/24). Order has been consecutively reported by 'John', as "in the post (28/2/24)", "returned by delivery company, but resent as 24 hr Post office delivery (11/3/24)", has never arrived (15/3/24). And now not answering phone calls.
DO NOT USE...

"I wish I'd read the reviews here first"

I wish I'd read the reviews here first. They took my money but did not deliver the goods. They don't pick up the phone and they don't answer emails.