"Fabulous service and leotard I…"

Fabulous service and leotard I purchased is of high quality .

"Poor customer service"

The shoes looked really pretty but they didn’t fit. I followed the advice and ordered my normal shoe size but they came up small. I followed instructions on the invoice which arrived in the parcel for returns but heard nothing only got a reply when I replied to the review email. This reply didn’t answer my question. I returned the shoes and asked for a larger size, larger shoes have not materialised. Neither has a refund. I have also sent another email asking for clarity about replacement but this has also gone unanswered. At the moment I would still like the shoes in the correct size maybe they are in the post? I will edit if anything changes

"Beautiful"

Beautiful. I love it

"Its perfectly delivered to the one who…"

Its perfectly delivered to the one who won Ella-Joy's giveaway

"Unfortunate circumstances"

I have emailed several times to discuss a return as I was sent the wrong size product and therefore am not prepared to pay the return postage when the mistake is not mine. I have received no response despite multiple emails over the last 2 weeks so I am an unhappy customer unfortunately. However I have usually found basilica to be a wonderful brand with great service so I am unsure what has happened this time.

"Great experience and products"

Great communication throughout my purchases, quick to answer queries, beautiful products and bargain special offer prices over the bank holidays. I particularly like the personal touch in the emails to thank me for my continued custom and supporting an independent business. My ballet shoes are uniquely beautiful and I love them. Thank you.

"I have ordered from basilica several…"

I have ordered from basilica several times now and always very happy with the service and the products. The leotards are absolutely excellent quality and some really lovely designs. My daughter now has quite a collection. Will definitely continue to order in the future.

"Beautiful comfortable dancewear"

Super fast delivery, great guidance by chat product as promised. Perfect fit for size colours as expected 👌 Excellent quality love everything about Basilica!

"All was perfect"

All was perfect! Quality is there. I would order again without hesitation.

"Basilica Dancewear"

Tracksuit was amazing quality as all your Dancewear range is