"Absolutely fantastic from start to…"

Absolutely fantastic from start to finish

"No need to move"

My wife has dementia and fell and broke her hip but since we had the lift installed life is a lot easier. It makes getting up stairs easy and fast. We like it and it means we could stay where we are. Thanks for doing a great job.

"Company very professional"

Company very professional, kept to appointments, everybody I spoke to was able to answer any questions I raised. Actual lift installation took four days, people arrived on time, very polite, cleared up after themselves, very little mess. Given a demonstration on how to use the lift with the accessories. Pleased it does not take too much space, unobtrusive in corner of room.
Pleased with purchase, certainly a benefit for my husband.

"Efficient"

Efficient. Worked out how to fit a lift in a challenging location.

"Removal of previous review"

I have deleted my negative review after several discussions with their tech staff in USA.

"Pending review"

I am temporarily deleting the review of my experience today in my new Stiltz lift, pending the resolution of serious technical issues.
I am doing so based upon assurances from Stiltz that the matter will be promptly addressed and resolved.

"All staff very competent and having…"

All staff very competent and having understood the urgency of our situation made sure that the job was planned and executed as quickly as possible. The lift lived up to our expectations.

"Great lift"

Great lift, excellent fitters, looks great.

"The good and the bad"

The good: Stitlz provided an in house lift for my mother-in-law, which she was very happy with and it enabled her to move around her two story house for a number of years.

The bad: service charges and renewing the guarantee seemed to be very expensive, especially as the engineer didn't need to complete any repairs during any of the services.
When my mother-in-law passed away just before a guarantee renewal period was about to start, it was incredibly difficult to inform the company of this. I emailed (no response) then called the company when a message was left on the answer machine at my MIL's house. On this occasion I spoke to 2 different people and had to explain again, one member of staff was incredibly insensitive and seemed just to be out to get more money out of us to uninstall the lift. A few days later I got a call from another member of staff about us having requested a lift removal (we had not requested this). Then finally another call about a week after that asking about renewing the guarantee again. Each time I spoke to someone they had no idea of the situation and it seemed there was no system for communicating internally when someone dies. This makes things difficult for relatives having to explain over and over again that their loved one has died. I really think the company should have systems in place to deal with this situation given that they sell lifts and a large proportion of their clients are probably elderly and frail.

"Professional"

Professional, helpful and friendly company with a good product