"One of the best online retailer for …"

One of the best online retailer for us,vinyl addicts...Very fast communication and delivery!

"Regards"

Çok teşekkür ederim!

"Proffessionals"

Proffessionals

"Excellent service."

I placed 2 orders from HTFR just recently, directly by telephone. The gentleman on the phone was very helpful and had everything I wanted in stock. The first order came 2 days later from the Royal Mail. The second order came from DPD which came the next day from ordering. Everything was packaged in strong packaging just as it was stated on their web site. The records were second hand but otherwise in good condition.

I never had a problem with them, and would purchase from them again.

"Excellent Service!"

Excellent Service!

"Thank you so much!"

My orders were shipped in one day time.Really so helpful and kind staff members.Thank you very much.

Burak Harşitlioğlu

"Swift service"

Received my order very quickly, and was as described. Happy with purchase

"Excellent Aaa+++"

Been a happy customer for years ..
Had hundreds of vinyls from them .. on two
Occasions I mis-bought items that were unwanted
Or forgot I'd already owned .? Phoned explained
And exchanged for others no quibble. Job done
Nuff sed......

"Messed around"

Same experience as a lot of the one-star reviews. My order was 'lost in the post' and I was told to wait three weeks to confirm it. Finally confirmed, and those were supposedly the last copies, so no replacement. The one star is because they've promised to refund the value of the records, but I would go to the many other, better online retailers unless you feel like rolling the dice on whether your purchase will arrive or not.

"Apparently their MO with customers who care about vinyl condition is to block them."

----- EDIT IN RESPONSE TO HTFR'S REPLY (11:29 PM, 3/10/16) -----

An "extreme case" of bad customer service.

I'm glad this business sees chasing them up on an order that is overwhelmingly not as described as an "extreme case". The only extreme thing about this case is that I placed an order of about 50 records that mostly purported to be in Mint condition, and found that half of them were not even close, and that some of them were even unplayable.

It's rather telling that rather than honestly attempt to resolve this issue, they merely issue an impersonal response that (poorly) attempts to absolve them of guilt in the eyes of anyone else reading. Such shoddy and unprofessional customer service! The only reason they don't want to go into any detail publicly is because it is they, and only they, who are in the wrong!

---- ORIGINAL REVIEW BEGINS BELOW -----

I dealt with them once through Discogs, placed a large order, but most of it was either not as good condition as described, or was the wrong record entirely. This wasn't a problem at the time, as they gave me a partial refund on the items I was willing to keep, and paid for return postage on the items that were absolutely unacceptable.

However, I saw that they had a record I wanted that is indeed "Hard To Find" from a UK seller, so decided to give them a second chance. However, I went to add it to my shopping cart only to find that they'd blocked me from buying from them. Apparently that's what they do when you have a history of actually requiring them to provide you with what you ordered!

Of course, I could try placing an order directly through their website, but the prices on there are higher, for the most part. Would not recommend.