"Helpfull staff & short delivery time"

Before I ordered a Backcountry Bivy 3000 from Ultralight Outdoor Gear I received various very helpful and detailed advise and recommendation.
Finally bought the bivy and let it ship by Royal Mail to Japan. Arrived in a very short time.
In short: Excellent and no-nonsense staff!
Highly recommended.
Walter

"Outstanding Service at Ultralight Outdoor Gear"

I had an issue with a missing parcel recently, and Ultralight Outdoor Gear's customer service team, particularly Rob, handled it brilliantly. The courier left my package unattended, leading to the mishap, but Rob quickly stepped in to manage the situation. He arranged for a prompt refund for the undeliverable items and made sure the rest of my order was on its way without any further issues.

Rob's approach was both professional and genuinely caring, making every effort to resolve the problem quickly. I'm very pleased with how everything was handled and would definitely recommend Ultralight Outdoor Gear for their commitment to customer satisfaction as well as their excellent ranges.

Thanks to Rob and the team for making sure my experience ended positively!

"Excellent range of gear for hiking"

Excellent range of gear for hiking. Good prices. I love the fact they weigh each item as I like to hike with as little weighing me down as possible.

Customer service is first class. I had an issue with payment and they replied in less than an hour and quickly sorted out the issue.

"Come for the gear; stay for the customer service"

It's the first time I've used Ultralight Outdoor Gear and (entirely thanks to Evri) the experience didn't go as well as it should have done. I'll come to that in a second but firstly I should say that I came to their site based on both prices and the range of gear they have. The walking poles I bought haven't disappointed.

As for Evri... They royally messed up the originally delivery but kudos to the folks at Ultralight - once I let them know of the problem they were prompt, honest and courteous with all their correspondence regarding the issue.

They were upfront that they had no stock to send a replacement package immediately and so offered a refund or replacement poles when they received stock mid-to-late April. True to their word (ahead of schedule even), I received those replacement poles today (not via Evri I should add).

All in all, whilst Ultralight's delivery partners arguably need reviewing, I came away feeling like a genuinely valued customer and will definitely be using them again.

"THE place for backpacking gear"

Great company, have bought several things from here. Always competitive pricing and I absolutely love that the website orders products by weight, and the way it displays products makes them easy to compare.

Their own reviews of products are honest and spot on every time.

"Easy to use website, all items weighed"

The website is easy to use. I like its emphasis on weight which is important for me before I make a choice. So far so good. I have raised questions about the contact of a courier which has I believe has nothing to do with this store.

"It wasn’t ‘great’ it was good enough"

It wasn’t ‘great’ - how could such a banal transaction be great?
It was OK

"Super fast service and great products"

Super fast service and great products

"Great prices, customer service and delivery"

From prices to speed of delivery to quality of customer service to range of products, you really can’t fault Ultralight Outdoor Gear. Have placed a few orders there now, and it will continue to be my go-to for lightweight thru hiking gear.

"Top online retailer "

One of the best outdoor retailers on the internet, the order always turns up when they say it will. They have a great range of goods as well