"Fantastic gardening knife came in a…"

Fantastic gardening knife came in a lovely bag.

"Disappointing "

I’ve just bought a hand held hoe as a gift because I’ve had one for two years and it’s been the best gardening tool I’ve ever had, but was so disappointed when it arrived to find the quality has changed completely. My original hoe even came in a little canvas bag but alas, no more! The wood used now is lighter and the finish is really rough. You couldn’t use it without wearing gloves due to its rough edges that would definitely cause blisters or splinters. After telling everyone on my allotment site how wonderful the tool is and letting them try it, I won’t be buying another one. Such a shame as the original version was amazing.

"Great products and customer service"

Great products and customer service. Good quality and well crafted products.

"Bought a 10ft Ladder at RHS wisley…"

Bought a 10ft Ladder at RHS wisley event. Impressed with the customer service representative at the show when ordering. The ladder came as scheduled despite some hiccups with the chosen delivery firm that made me initially worried but their excellent customer service staff over the phone put me at ease. Happy so far with the product.

"Excellent customer service and excellent products"

Niwaki make excellent products and they're real people too, rather than some faceless, soul-less company spewing out tat. I know they're real people because whenever I've had any intereactions with them, they have responded in a very human way. You can't say that about many companies these days. Their customer service is great - I emailed them recently and it was the best customer service I'd had in a long time.

"Sharp things of beauty!"

Just taken delivery of a selection of essentials from Niwaki. Be warned! They are very sharp, as my usual cloth for wiping off will vouch for with its holes! The Okatsune shears are perfect for all-round work. The Niwaki loppers are fearsome things. Imogen @ Niwaki was very helpful from the start, and even signed me up for notifications for Crean Mate which was sadly out of stock at the time.

Beautiful tools, to be handled with skill and care, but worth every penny.

"I bought a Niwaki tripod ladder at the…"

I bought a Niwaki tripod ladder at the Chelsea flower show and it was delivered the next day. Amazing service and the 6 foot one is perfect for the hedge and guttering. Thank you

"Nice packaging, shame about the contents"

Was sent a packet of Nasu ‘Millionaire’ small Japanese aubergine (5 seeds per pack) seeds as a gift.
One seed of the five germinated and it was a green capsicum. Well done Niwaki. On the basis of this I would never buy anything from them and would certainly never recommend them.
PS. I reviewed this one star as a star rating is necessary to write a review.

"That rare thing, top-rate customer service"

I would like to highlight the exceptional service provided by this small company. After a delivery problem I contacted them directly and they provided a speedy solution with a real personal touch. On inspecting the secateurs they do appear to be top quality and I would have no hesitation in buying from them myself (this was a gift)

"Reliability and Satisfaction "

Over the past four years, I’ve been acquiring tools from Niwaki, and I regularly utilise them in my daily work. Not once have I been disappointed by any of the items I possess, and I accumulated quite a collection. Take, for instance, my Tobisho A-type secateurs, it’s remained as sharp as the day I acquired it. While these tools do require regular maintenance, I find the process enjoyable, akin to caring for a cherished possession.