"GREAT PRODUCT"

GREAT PRODUCT - GREAT SELECTION - GREAT WEBSITE -GREAT DELIVERY

"No umbrella arrived "

I’d love to actually review the umbrella. Had it arrived… I purchased in the recent sale December 2nd. No umbrella. Was intended to be a Christmas gift. No response from customer service. I will give them another week and cancel with visa for goods not delivered.

"Customer service is non-existent"

Can't fault product quality, but customer service is non-existent. Have repeatedly emailed (as per their return process on the website) and messaged on social media about organising an exchange, and have had precisely zero response. Getting the sense this is deliberate so that the 30-day return window runs out.

"Hopeless Delivery and communication…"

Hopeless Delivery and communication resulting in cancelled order.

Placed an order and waited for 2 weeks for dispatch. Being a premium brand, you expect they can at least have goods sent out in time, not waiting over 10 days.

Their justification is they have so many orders they are struggling with warehousing. More likely they either have a warehouse that are incompetent or they sold goods before stock in hand.

If you sell a $10 umbrella, no one cares about delays - When you are selling a $100 umbrella, it matters.

Get your act together if you are selling a premium brand.

"Terrible communication and phone number…"

Terrible communication and phone number doesn't seem to work for this company. Have tried to reach them via email, phone number and direct messaging via website for days as i need to clarify something about their delivery. No response, even though its a quite urgent matter. It feels like this company i have been dealing with is not a "real" one, more like a spam. Very disappointing, even before i started receiving their product

"I was really pleased about the prompt…"

I was really pleased about the prompt delivery so that it arrived in time for the birthday

"Arrived quickly in perfect condition"

Arrived quickly in perfect condition

"Straightforward,easy to use website"

Straightforward,easy to use website, and quick, on-time delivery. First purchase discount applied automatically (no need to enter discount code). Can't ask for much more...

"REPAIRED MY BROLLY WITHOUT CHARGE."

REPAIRED MY BROLLY WITHOUT CHARGE.
I sent a green umbrella to be repaired, not sure if it was in warranty. You repaired it promptly, without charge. Thank you.
I ordered two new umbrellas. they arrived in secure packaging and are lovely, serviceable umbrellas.

Jean Lyneham

"Fantastic customer service and…"

Fantastic customer service and fantastic product! Loving having a brolly!