"What a total waste of money"

What a total waste of money late in every way impossible website.
Obviously tory donors

"NO customer service"

I had an issue with the certificate and the customer service was NONEXISTENT! Their phone number doesn’t work and they still haven’t replied to my emails! Worst experience ever

"Waste of money"

Waste of money - misplaced Faith
Ordered a 2-day test for arrival back in UK. Strip out the postage because that's always a risk but got results back 11 days after the test was received at the labs. Absolute waste of money and a cheek to even bother completing the processing.
Honestly, save your money and don't use this service. I won't be using again. Ever.
The test was negative but I've had 3 other tests since!

"I am still waiting for my test…"

I am still waiting for my test results,my fault I didn't activate it when I sent the test back but been told to activate it and still nothing. I have a Pre Assessment at the hospital Tuesday as having a operation soon.
This site was in the Government website when I was in Spain visiting my son.Why do they recommend a testing agent that told give any information. I came back Wednesday and still nothing. So upsetting .

"Absolutely reliable and great customer…"

Absolutely reliable and great customer service.

"Just Rubbish...."

Just Rubbish

"Be warned"

Be warned. Still waiting for the result of my PCR test that was tracked and arrived at their lab on 3rd December. It is now 17th December and still not heard anything despite numerous email requests for results and latterly a refund request.

"What a scam"

What a scam. Paid for a day 2 test - it never arrived. Was provided with a tracking number and they insisted it had been posted. Checked the tracking number and it showed it was stuck at the depot. When I followed up later - they this time said I had provided an incomplete address and would reship it. This was two weeks after I had returned from my trip and so reshipping the test was useless. I am still, nearly a month after my order - trying to get my money back. AVOID.

"Rip off, do NOT use"

I sent in my test after taking it and since I forgot to write down the barcode on my testtube before sending it in, the test was void and I wasted £50. Customer service phone number doesn’t work and e-mail was very unhelpful. Do not use rainbow labs, they just try to rip you off.

"I ordered 2 tests"

I ordered 2 tests, 2 day lateral flow, service ok results within a few hours. 2nd a Pcr to do within 2 days of flying back to the uk, results within a few days. Here I am a week tomorrow, no result. I admit I did not read the the email so although I had posted the test back I hadn’t filled in the notification form. I did it straight away but still no communication or result from them. They do not answer the phone. I am supposed to isolate until I get the result. This close to Xmas I am not happy, so much to do. How do you get through to these people?