"NOT REAL LEATHER!"

I spent £169 on a jacket advertised as real leather and sheepskin, but what I received was worse than a Primark jacket—and it smelled REALLY bad. The quality was absolutely shocking!

I contacted the company, and although they took a few days to respond, they promptly sent me return instructions. They asked me to cover the return shipping costs, promising a refund once they received the item. Surprisingly, they refunded both my money and the courier fee even before the jacket reached their storage.

I wouldn’t recommend this company, as the product quality is extremely poor, but I was impressed by their surprisingly efficient customer service.

"It was an excellent experience with Hawk & Bull"

It was an excellent experience with Hawk & Bull, from ordering to receiving the quality zip-up. Ahmed was providing wonderful and professional support.

"Terrible quality- do not buy!"

Terrible quality, no support from customer service. Total scam. I bought a jacket, which was delivered rolled into a small plastic bag. It arrived crumpled dirty looking and covered in what looked like lint. I paid to have it dry cleaned and reached out to the company- no reply. After cleaning it I could see it had tiny hard white bits all over the fabric and was completely unwearable. The company then wanted me to pay to return it. Avoid this company.

"Great service"

Very friendly, very timely, great service during the order process, and most important of all: a real great jacket! It looks exactliy the way I wanted it and it fits perfectly.

"Excellent workmanship and fit. Good Jacket!"

I initially wrote a 1 star review and questioned the validity of this company. They have said no comms was due to a server error. The jacket finally turned up and as I have said directly to Hawk and Bull, it is of good quality, an excellent fit, very good workmanship. I am very happy with the jacket and whilst extremely frustated with the poor communications, it appears this was out of their control. I would purchase from them again.

"Great service and bespoke attention…"

Great service and bespoke attention from the very start. Thanks Ahmed!

"Great Customer Service From Day One!"

Great Customer Service From Day One!
I wasn’t sure which size I needed to order, so I was excited when they emailed me for measurements for the person receiving the gift. This helped me because I had no idea which size I should purchase. Ahmed was Awesome!! He replied to every email that I sent. The coat I ordered was absolutely beautiful. My boyfriend loved his special gift which was what I was hoping would happen.

"I love my jacket"

I love my jacket! You’re contacted when you order for more measurements, so your basically get a custom/tailored fit .
Mine fits like a glove !!

Only small issue was the overpowering smell of protector……. Hope it fades.

"Good customer service"

I recently purchased a jacket from hawk and bull. The leather quality was really good but unfortunately the cut/fitment just wasn't right even after taking measurements. After reading reviews on here I really thought I would struggle to get a refund but to my amazement Ahmed reached out to me and sorted everything smoothly gaining a full refund. So I can't knock their customer service. So on the basis of the quality of leather and customer service I'll give them 5 stars but the jacket just wasn't right for me.

"Brilliant Company!"

When I placed my order, I was immediately given a dedicated member of the team (Ahmed), who looked after me through to delivery. The Service has been A1 and faultless; and the product is excellent. My Jacket looks amazing and it fits really well.