"Great end product/sub optimal customer service"

Ok. Here goes. Honest review. End product we very much like. To get here though was a bit of a challenge. The installation and customer service left a lot to be desired. This may have been more of a one off so I would suggest balancing with other reviews. Our project was quite small (external door set and 2 windows). We had the team out to measure twice but despite this the doors turned up the wrong size. These things can happen, what was disappointing was it was left with us (the client) to continually chase up and sort everything out. The installers at last count have made 4-5 visits. When we complained the MD stepped in and sorted everything quickly and efficiently. As before maybe we were just unlucky if not Fabco need to consider some small tweaks to customer service. Would I use again? The finished product is great and well priced vs competitors. For another small project I probably would. For a larger project I would be nervous.

"I recently renovated a property…"

I recently renovated a property installing Fabco windows throughout, plus 3 sets of ceiling to floor windows that have transformed my new extension and made the space spectacular.
I had a slight issue with the external finish of the frames around the windows, but this was down to how my builders had removed the old existing ones. Luckily my architect who had worked with Fabco on previous projects, liaised directly with the MD and between them come up with a solution. I had cover plates fitted and I now have a fabulous set of windows that show off my new home.
So, a big thanks to everyone at Fabco and especially the MD David Cane. I would have no hesitation in recommending.

"A journey but we got there."

When there is a huge fire on the industrial estate where the company manufacturing and fitting your doors and panels, that is unfortunate. When it happens three days before they are meant to be fitted that’s unfortunate at best or damn annoying at worst.
Definitely not the fault of Fabco that the power to the site was shut off and with no access due to an edict from the Environmental Agency.
It’s how a company deals with this and how it communicates with the affected customers that defines the company.
Fabco kept us up to date and finally were able to fit the doors and panels. There were some snags with the fitting, but these were dealt with and we now have a fabulous set of doors and panels in place.
So, a big thanks to the fitting teams, the sealant man, James and Paul, everyone back in the office and finally MD David Cane.

"We are now on our second project with…"

We are now on our second project with Fabco. The fact that we are coming back again for a Fabco installation is the highest praise we can give! I have found them to be highly professional and very responsive. When things don't always go to plan - and in construction this happens - they have been quick to respond and propose solutions. Once this second project is done, I look forward to writing another positive review. Keep up the good work Fabco

"Horrific Condensation "

UPDATED Nov 24 -
David (MD from Fabco) upon hearing of my condensation issues came to look at my doors directly.

After a detailed site visit inspecting and discussing the Fabco door composition and ventilation, we are investigating further how ventilation can be increased in the kitchen area to see if this reduces the condensation problem.

I am very appreciative and impressed that the MD of a business has taken the time to visit a client directly and proactively go out of his way to try to resolve this issue. Many thanks to David and the Fabco team.




Installed in my kitchen in Nov 21 (two sets of patio doors). Huge amount of condensation all over the frames started that winter. Damaged skirting boards from the puddles of water on the floor every night / morning in the cold weather and even ice forming on the inside and a very cold kitchen. Please do your research and read reviews / visit people who have actually bought and lived with these doors and not from architects or interior designers.
Fabco just told me how I should be dealing with condensation when I contacted them for help. I have a dehumidifier on permanently and my house is well ventilated but these doors are not thermally broken and certainly not fit for purpose. A complete waste of money (£18k) and a company not interested in helping you once they’ve received their cash. I would have given zero out of ten if I could. Please do your research!!

"spent nearly half a year waiting for…"

spent nearly half a year waiting for delivery. Incredibly poor customer service. Damaged windows on installation and now a huge amount of condensation and moisture build up on all the fabco windows in the house during the colder months. Poor design, poor quality and poor customer service. Do not purchase Fabco Windows.

"Simply the best Fabco Sanctuary steel doors"

Fabco Sanctuary steel doors are the best.

The doors are absolutely gorgeous and the quality so impressive, they really make our humble end-terrace home spectacular. The materials, welding, coating, glass and door furniture are so well made. As an Engineer I value the steel construction and Fabco really are experts in fabrication.

What stood out for me however was the communications, patience, expertise and response from the whole team throughout the entire process. From my initial enquiries back in 2021 to the final silicone bead, nothing was too much trouble, even retrofitting a cat flap in one of the panes.

The professionalism shone through.

Highly recommended.

"This is the second time that I have…"

This is the second time that I have suggested a client use Fabco doors. Fabco provided an excellent service on both occasions. Fullfilling the design brief and using alternative RAL colour to the standard offered by other suppliers. The product is robust and installation and finishing done as specified. I would have no hesitation in recommending them again.

"Great quality products that can transform your home"

I am a qualified architect in London, and I am very happy with the products they provided for our recent renovation project. Because of my job, I have compared, talked and visited many steel window companies. In the end, Fabco seemed like a good balance in terms of its reputation (my builder has used them before and he knows some happy customers), professionalism and quality of the products. Their quote was the slightly higher side to be honest, but one of the cheapest companies went bust, another company made some mistakes in their drawings, so please be careful not to just jump onto the cheapest ones!
The MD David seems to care about every project very much and although the engineers who came on site were capable, whenever we faced any issues, he stepped in to resolve them. That was a good surprise.
The 3 sets of windows we installed in the kitchen area totally transformed the space. it connects inside and outside beautifully and the black thin frames add interest to the elevation. We are very happy with them.

"Although there was a measuring mistake"

Although there was a measuring mistake, Fabco expedited a new set of doors and installed them on time. Excellent customer service and after sales service.