"Superb Service and Fast Delivery"

Superb Service and Fast Delivery. Duffle true to size and well made. So pleased i ordered another in different colour. Great everyday coats, pair with scarf, cosy and warm. Highly recommend.

"Ordered my second duffle coat classic…"

Ordered my second duffle coat classic fit brown. Came five days later, so I've never had any problems with Original Montgomery. My first duffle coat is 8 years old now and still looks brand new.

"Don't let them chisel you out of postage"

If you return an item that you bought online, the seller must refund your original postage.

Original-montgomery keeps your delivery charge until you ask for it.

Then they act like they are doing you a favour by refunding you.

They are not.

This legal right comes from Regulation 34(2) of the Consumer Contracts Regulations.

"Not Great. Sent the item back on 28th Dec as…"

Sent the item back on 28th Dec as return, emailed a few days back regarding when to expect my refund as duffle coat was bought as a Xmas present but the size is wrong, haven't heard anything back and I'm now expecting a nightmare getting my money back. Dreadful service so far this was return GBP6722 order number.lf anyone from customer service reads this please shed some light on it
Edit today 8/1/22 after 11 days I've got my refund through now, relieved!

"Great store"

Great store, fabulous service

"I bought my duffle coat a couple of…"

I bought my duffle coat a couple of years ago and have hardly worn it due to the material being heavy for a senior lady. Otherwise, it’s great quality but I can only wear it in very harsh weather.

"A good duffle coat made in England"

I bought a Montgomery duffle coat on the 1st of January 2021, which I am happy with. It is well made. I did have to contact the UK to find out where my coat was, as I had no tracking number and the young lady was very pleasant and helpful. The package did take 4 weeks to get to me in Switzerland, but that was not the companies fault, but Brexits. I did have to pay extra courier charges and customs due to Brexit, but again this was not the companies fault. Would I recommend Montgomery, of course i would.

"A very unsatisfactory experience."

A very unsatisfactory experience.
I ordered two items - both in stock. I was sent one item, not the size I ordered. I emailed the company and a week later got a reply saying the other item was out of stock. The refund was made back over three weeks later. I had to chase to get a freepost address to send back the item where the wrong size was sent. Again weeks to get a refund. Very very slow customer service - does not compare in any way to the best or even the mediocre online retailers. I will never shop with this company again.

"Ordered the wrong size in error"

Ordered the wrong size in error. Sent them an immediate Facebook message and email asking for it to be amended but heard nothing and guess what they’ve posted the wrong size which I am now going to have to post back at my own expense! Let’s hope the new coat fits me! I knew I shouldn’t have ordered from them I can see a nightmare looming for a refund! Coat returned at £11.81 cost to myself still waiting for them to call me!

"worst customer service I have ever experienced"

I do not think I have experienced worse customer service in my life! Do not expect your refund to reach you in a normal timeframe. 3+ weeks and only if you open a paypal dispute!