"worst customer service ever"

I have tried to purchase from online before and every time I need customer service the phone reps are rude and unless confronted are abrupt, curt and only help when they feel I might complain. I tried for over 1 hour this AM to set up an account so I don't have to use then and 3 reps out of three provided instructions that did not work on the web site with their provided commands and they disconnected the conversation before I was successful in completing their directions. They never reach back out. If I can't communicate with a supplier, and this is a costly product without good advise on how to use it, and how to determine appropriate order quantities and my first original order was days late from the original projection of arrival date, why bother? It can't be the only good product around. While my dogs like it so much they broke into the bag, if it takes me more time and frustration to set up a regular order with a determined quantity and I can't get customer support without disconnect, why support poor service?

"Soft Stools, Foul-Smelling Gas"

Follow up. TU, Shayne, for your response below. I spoke with Catherine yesterday who provided a RAN for product return. She was very nice, very pleasant. I returned the items yesterday via US Mail, 1st Class. TU again for your response. 5 Stars for Customer Service!

I received the 3 bottles of Canine Radiance and followed the prescribed amount, 2 tablets for a 30 lb. dog. I started her the day I received the tablets and since taking the tablets (3 days) she has had very soft, light in color, loose stools and the gas is so foul-smelling it could clear an auditorium. $86.01 wasted! And of course I must pay postage for the return. I definitely do not recommend!

"POOR CUSTOMER SERVICE-I do not trust the product."

The package was packed wrong (folded a corner in and upside down) obviously opened at the facility, then packaged again.
I do not trust the product to have not been tampered with.
Customer service is sub-par.
I had to pay to send this stuff back and with any luck I will get a refund.
BUYER BEWARE

"My dog loves Ultimate Pet Nutrition…"

My dog loves Ultimate Pet Nutrition food. She eats her bowl clean and evens licks her bowl clean.

"It was excessively convenient and well…"

It was excessively convenient and well received by Hildi. She gets fresh raw for her other meal and the NC was easily~equally appreciated. I liked thinking of all the goodness in it. My only hesitation is cost
as l am not a wealthy lady with a beautiful dog.

"Powerful Stuff!"

I can tell that Nutra Thrive has made a positive difference in Bee's life. Her coat is shiny and thick. She is fit and quite active for a 12 year old. If she could talk, I think she would say that mealtime is her favorite time and Nutra Thrive makes it even better!

"Maggie seems to love NutraThrive is…"

Maggie seems to love NutraThrive and is in great health at 7 years old. My only ongoing complaint is you no longer ship to Canada so it’s really hard to get via US friends. A real pain. What are you doing to fix the Canadian border issue?

"My dog loves this food!!!"

My dog loves this food. She's put weight on and she needed it. She can't wait for me to fix her morning food. Her coat is shiny. It helps her bowels. She is at her best on Ultimate Pet Nutrition

"My dog LOVES her Nutra Complete"

My dog will be six y/o this year and she was three when I bought her from a breeder who told what brand of kibble she had been feeding her. Since then I’ve changed her food three times because she became disinterested in it after awhile. With Nutra Complete she gets so excited and starts hopping around while I’m fixing it. She gobbles it down like she’s never eaten before. I’ve also noticed that she’s more energetic since she started Nutra Complete. I honestly feel I’ve finally found the right food for the rest of her lifetime.

"My 8 year old brindle pug "

My 8 year old brindle pug has so much energy, she wouldn’t go for a walk. Slept most of the day away.
Now she is running around, not scratching. I am so impressed, we walk 2-3 times a day.
Thank you so much.