"I contacted the company on a Tuesday re…"

I contacted the company on a Tuesday re a faulty electric throw. Within 2 days I received a replacement one. Excellent service.

"I purchased a dmd counter top…"

I purchased a dmd counter top dishwasher last year which unfortunately had an error but I must say the customer service i had from Charlotte in the company was outstanding.
She offered a replacement or refund without question, and went above and beyond to organise the replacement. She communicated with immediate response to all of my emails and let me know what was happening every step of the way.
Cannot fault the customer service from Charlotte and thank you once again for all your assistance.

"Resolved problem straight away…"

Resolved problem straight away excellent customer service definitely would use again 😊

"Electric throw"

I ordered a electric throw but it was faulty I contacted customer service they were excellent with communication and great customer service they even replaced the throw promptly thank you Charlotte for your excellent service

"I have never purchased goods from your…"

I have never purchased goods from your company before and did not have a clue now to return my goods as I bought it via another company. Your staff were extremely helpful, informative and knowledgeable. The staff made me feel like nothing was too much trouble for them. They were very polite and a true asset to your customer service department. I would 100% recommend your company to everyone. Many thanks and well done

"Great Customer Service"

Although there was a problem with the product, the customer service team were brilliant and gave me a refund and replacement no questions asked, well done to Charlotte on the customer service team

"Charlotte to the rescue.."

This is a very easy review to write as the service I have received today has been second to none. Unfortunately over the weekend I had an issue with my new dehumidifier. I emailed Charlotte yesterday and she replied this morning with an offer of a replacement unit and the free collection of the faulty one. Having been in retail for nearly forty years I understand that good service is sometimes difficult to find, not where Charlotte is concerned. Many thanks for your quick reply and excellent solution.

"Better than Dyson in design and quality"

We bought the mini tumble drier to solve a space problem. We had low expectations about how good such a small machine could be.

We are DELIGHTED at how BRILLIANT this drier is. It has exceeded all our expectations in terms of performance and design.

As a long term customer and enthusiast of all things Dyson, this company are on a par or even exceed those standards.

I would recommend anyone who is in need of a drier ina small space to look no further than DMD

"Amazing customer service …"

I didn't receive my hang n dry first time, the courier had apparently left it on my doorstep while I was out. I contacted DMD and a lovely lady, called Charlotte, got back to me within hours of my first email. She was so nice made some suggestions as to where to look and checked with the courier, as soon as it was established my hang n dry had disappeared she asked if I wanted a replacement or refund, I wanted a replacement which she arranged straight away and it arrived within a couple of days. The hang n dry is amazing now I have it.

"I have never had a better customer…"

I have never had a better customer service experience than dealing with DMD. I had a problem with my oven and not only did they take care of it,they did it in a timely manner. They could have said it was my problem and I would have understood, but they went above what was expected. The most trustworthy company I have dealt with.