"Great service"

Great service

"Very Good Service"

Very Good Service

"First phone call was poor but after…"

First phone call was poor but after poor feedback from Birmingham contact centre it was rectified.

"Technician turned up on time and had…"

Technician turned up on time and had job done quick

"Great work on a cracked windscreen on…"

Great work on a cracked windscreen on my Land Rover Discovery. The technician went above and beyond rectifying some issues caused by a previous repair which he didn't have to do. Very impressed

"Would recommend autoglass."

Thank you for making it so easy to get my windscreen chip mended. From beginning to end everything went smoothly. Booking a slot was simple and autoglass kept me informed at every step.

"Awful from start to finish."

Awful from start to finish.

Where to start… autoglass would not offer a mobile service to me, hence I had to travel 20 miles to the nearest autoglass site. After a mere 6 months, the windscreen was finally ready to be fitted, and despite me reminding the autoglass staff at each of the half dosen calls up to that point that the car will need new side trims to be installed with the new windscreen, and autoglass confirming that they had been provided to the facility, I arrived to find that they were not there. And indeed they had never been ordered. The appointment was cancelled so that over the next few months they could be sourced. In the end this required me to find them myself and send the web links to the autoglass office to purchase them. After only 8 months then, I went in for the fitting yesterday. The appointment did not go well, with the technician running out of time (this was his own admission). I knew it was going to be bad as when we were walking up to the car I asked him if it went ok, he responded “it’s as good as I can make it”. Well it was truely awful. The side trims were partially installed and hanging off, the whole windscreen was sitting proud of the roofline, and there was damage to the corner of the bonnet where I watched the technician rest it on the point. To say that I was unhappy is an understatement. Lord knows how long it will take to resolve this, and frankly I don’t know if autoglass ever will.

If you have a nice car, I strongly recommend you take it to a trusted specialist near you. This just isn’t a service appropriate for high end cars.

"Excellent service"

Excellent service

"The guys at Cribbs were quick and…"

The guys at Cribbs were quick and friendly

"My experience "

Very professional