"They are very helpful"

They are very helpful, quick to respond to our enquires and any maintenence in the property was quickly dealt with.

"Since I have moved into my home"

Since I have moved into my home, any issues I have had maintenance wise have been dealt with quickly and to a high standard. The contractors have all been great and the team at Homesure are always friendly and quick to reply. I would highly recommend to anyone looking for a rental property

"Excellent service"

My electricity shorted out last night due to a leak from the boiler. I rang homesure this morning and spoke to Peter, who kindly worked around my working schedule to accommodate me. He also kept me updated about what was happening with repairs, and had sorted out someone to fix the issue within a few hours. Homebuild made this very stressful issue much easier with their quick and accommodating service, ensuring that it would be sorted as soon as possible. Really cannot thank them and Peter enough for all their help!

"Contacted (no response)"

Contacted, completed paperwork as soon as email arrived, contacted as no one did although email stated someone would contact, only to be told we will contact you ref viewing, and a week later still waiting. I now realise why these guys have such bad reviews,total waste of time and effort.

"A refreshing change."

I've been renting properties on-and-off in the city of Liverpool for the past 8 years and I've always had issues with estate agencies; the care for their properties and tenants is usually sub-par and their consistent unresponsiveness - after a while - becomes nothing short of an insult.

I'm happy to say that my experience with Homesure was different. They were very helpful with any issues within the property, their staff were kind and approachable, and - when a positive Covid test forced the tenants and I to isolate in the property beyond our legal tenancy - Homesure allowed us to stay an extra week in the property.

A very helpful team and a refreshing change from rental experiences I've had in the past.

"Really attentive estate agency"

Really attentive estate agency. Always very clear and understanding when receiving requests and maintaining a good communication between us and our Landlord. John Greenway many times went the extra mile to help us and we're very thankful for their services.

"Fantastic Service - Highly Recommend"

I have been with Homesure as a Landlord for 5 years and I have also sold my property with them more recently. Throughout all my time with them the level of service I have received has been exceptional.
As a Landlord I was given regular updates about the property via their very thorough inspection reports. Any issue was dealt with thereafter quickly and efficiently and they always consulted myself as to the appropriate course of action.
As a vendor I also received a very high level of service from the sales team including Tia, Jim and James. Throughout the whole sales process the level of communication from the team was outstanding. They went above and beyond in order to ensure a smooth sales process and is something I am extremely grateful for.

"Complete non professional and awful team to work with."

I would have given negative rating, if there was an option.
Awful awful experience with HomeSure Property as a landlord. As a managed service for my property they have not even taken the responsibility to get the keys back from previous tenants. The excuse was that keys collection and inventory is an add one service. Really , I mean really !!!
If you can't manage return of keys then you should not be in property management business.
People, watch out for these guys their maintenance department is complete shambles.
I regret that I chose them to manage my small portfolio of property.

"Highly recommended"

Highly recommended. From start to finish communicated every step of the way. Alex so professional and friendly . No issues what so ever

"Fantastic from start to finish"

Fantastic from start to finish. Both Dave and Alex (Prescot Office) were so helpful and professional throughout the whole process. They were equally friendly and approachable when asking questions. Right down to the admin/sales staff answering my calls, everyone was so professional and friendly.