"If I could give a minus star I would…"

If I could give a minus star I would have. We ordered a new latch for our upvc front door. The latch was £48.95 + £7.95 next day delivery. The item did not arrive and we were told it was out of stock but that they would send in 3 weeks time. We eventually received a version of latch (not the one we ordered). We were then told to return it and they would refund us plus cost of postage. Obviously this was weeks ago now and so far we’ve received nothing. They no longer answer the phone and the answerphone just plays the message ‘message box is full’. We are now over £75 out of pocket! Not happy

"Couldn't leave a zero stars rating."

Couldn't leave a zero stars review! Don't order anything from this company!! I called today to try and get a refund they had promised me. A gentleman told me they have gone into liquidation. Their unit was locked with no sign of the owner!

"Worst possible review."

I dont think I have ever had to write such a poor review for any business and it pains me to do so. However now looking at other reviews, it does look like I am not alone. We have received a part order. We have tried to e mail, and call this business. No answers to e mails, The phone is not answered, and the mailbox is full. This is now looking like a business that is going or has gone bust. I would certianly not reccomend anyone to send money to this business. All any customer wants is good communication and when goods do not arrive and no one in the company will respond, that business does not deserve to survive. We will be following this up.

"AVOID!"

AVOID!! Wrong item sent, which I returned for a refund. No refund received and no response from the company after chasing 6 times. Thieves. They owe me £78.64.

"Part Shipped order - They have Stock Issues"

Ordered 3 items. But only 2 arrived - with dispatch note saying other item is "to follow". Nothing after waiting one month.
They didn't reply to my request for a refund, so I got a partial refund (cost of unshipped item + 2/3 postage) through PayPal.
By the looks of things (other reviews) they have website / physical stock issues. And annoyingly partially ship orders without telling you first.
Their prices are good, and the items I received were good. They also shipped them quickly. Let down by a poor stock inventory.

"I stupidly ordered twice from here…"

I stupidly ordered twice from here after forgetting my firet experience, first time I ordered £40 worth and never recieved. No refund. Second time 60 odd quids worth and never sent, after arguing with them and them
Lying through their teeth no product recieved. Now no response to email, no refund and no likelihood of anything bsck

"SCAM"

SCAM. Do not order from this company.

I placed my order and received the standard order confirmation and dispatch emails. Delivery states 2-4 days, so I contacted them for an update on day 6 as the Royal Mail tracking number didn't exist... which has never happened to me before.

They responded stating it was an issue with Royal Mail and that they were checking with an 'account manager.'

No response, had to chase them again. They said the items were no longer in stock and that they were issuing me a refund. Refund never received.

Now they've stopped responding to my emails, and I can't even contact them via phone becuase their 'mailbox is full.'

Avoid. Useless.

"Ordered a door hinge 3 weeks ago"

Ordered a door hinge 3 weeks ago. No sign of arrival and attempts to call the company unsuccessful as their mailbox is full. Emails are also unanswered

"Do not use"

Placed an order 17th July, nothing arrived (2nd if August) received initial dispatch notification, Royal Mail tracking number is false, no reply to emails, tried to ring, automated response and the inbox full so no means of contacting company. What is most upsetting is the dishonestly of being given the false tracking information, this is a act of commission of dishonesty as opposed to incompetence

"Paid for, nothing received"

Paid for, received dispatch email, after a week nothing. Emailed and got a reply to say Royal Mail have lost the parcel. Asked for a refund. Still nothing 1 week on. Someone please answer my emails!