"Poor technical support"

Never have we as a business been more disappointed or let down with regards technical support. No working machines equals no business. They cannot even call you and when you call them there is no one to talk to. We have traded with them since 2005.

"No customer Service, Rudeness and Grief"

Purchased a OKI White Toner Printer. Before I bought there were so many promises and assurances . After the purchase things started going down the hill. Terrible customer support. They dont want to know If you have problems. Instructions given by them do not work at all
Paid over £2K and its sitting at the corner somewhere.
If you want a customer support and proper tech advice go buy from somewhere else like Magic Touch or Amaya

"Mis-selling"

Great to start with but it comes to light I haven't received what I paid for. I paid almost £12,000 for a Mimaki CJV150-130. My requirements were for an Eco-Solvent set up as this was being installed in my living room with little to no ventilation. I purchased one of their x demo machines and it was installed. After use I discovered I was getting extremely irritated eyes and skin. It turns out that they supplied me regular solvent set up which I specifically did not want and this has put the health of me and my family at risk. I made a formal complaint to them and the response from sales director was simply to give me a discount on Eco-Solvent Ink and he implied there was no proof of my request for this type of set up and further more there was no acknowledgment or apology for the risk this error has put on my family. AVOID at all costs as a true reflection of any company is how they deal with items when they go wrong which in this case is basically them telling me I have no proof